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BlackBerry® PlayBook™

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New Member
Posts: 1
Registered: ‎01-04-2013
My Device: Playbook 16GB
My Carrier: Vodafone
Accepted Solution

Want to have my Playbook back

[ Edited ]

It was a great deal in May 2012 buying a Blackberry Playbook, we had lot's of fun together. :smileywink:

 

Well, unfortunately in November the USB connector appeared to be defect and I had to return the Playbook to the store where is was bought from. Now after more than 6 weeks the guys at Media Markt (Sinsheim, Germany) keep telling me it is for repair and they don't have any feedback from the repair service centre when the repair is suposed to be finished.

 

Do someone know where Media Markt is typically sending the Playbook to for repair? I would like to contact them directly hoping to get better answers.

 

Thanks

Libori

Guru III
Posts: 31,341
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Want to have my Playbook back

Media Markt should be doing something about this. you should call them and ask for more info and where is it in queue

 




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New Developer
Posts: 10
Registered: ‎01-05-2013
My Device: Playbook
My Carrier: Vodafone

Re: Want to have my Playbook back

in general, your Store will send your device to there distributor and they send them forward.

The German law states, that the repair schould be done in an "appropriate time". No direct definition what this means is given, but my experience are no longer than 4 weeks.

so issue them an ultimatum. possible are two more weeks and then you go the next steps.

 

deto