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BlackBerry® PlayBook™

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New Contributor
str8chat
Posts: 5
Registered: ‎08-10-2011
My Device: Playbook 64GB
Accepted Solution

Where can I email pre-sales questions?

Every email address I have tried for Blackberry and for RIM come back with a message saying that the email has not been delivered, try another route.

 

Even the address help@rim.com very annoyingly does this, so I have decided to see if using a forum is a better way of getting a working email address.

 

I could phone, but that could cost me a fortune in call charges if I get stuck in a queue.

 

Does Blackberry offer any pre-sales support, or do people just buy and hope for the best?

 

JSanders
Posts: 86,396
Likes: 23,176
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Where can I email pre-sales questions?


str8chat wrote:

Does Blackberry offer any pre-sales support,


Not by email, none that I know of.

 

This forum itself is full of very knowledgeable users who can help you (and probably be as accurate or moreso than a BlackBerry/RIM employee :smileywink: )  Just ask.

 

 




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Guru III
knottyrope
Posts: 30,773
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: Where can I email pre-sales questions?

we would love to help you out

 

ask and ye shall get a response

 




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New Contributor
str8chat
Posts: 5
Registered: ‎08-10-2011
My Device: Playbook 64GB

Re: Where can I email pre-sales questions?

Thank you JSanders and Knottyrope for your replies. My questions are as follows:

 

1. My WiFi home network uses WPA2-PSK security but with a 64 hexadecimal character security key rather than the normal pass phrase. Will the Playbook accept this type of configuration?

 

2. I have read that Playbook and Smartphone Apps are different. Where can I find a list of Apps specifically for the Playbook? From the Playbook webpage, the Apps link seems to show me Smartphone Apps.

 

3. Can the Playbook exchange files with a Windows PC without using Blackberry Desktop? If I am visiting friends, they may not want Blackberry Desktop on their PCs.

 

4. Finally, will the Playbook charge from a PC USB port? Some people say it will and some say it won't.

 

Thanks for any advice you can offer.

 

Guru III
knottyrope
Posts: 30,773
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Where can I email pre-sales questions?


str8chat wrote:

Thank you JSanders and Knottyrope for your replies. My questions are as follows:

 

1. My WiFi home network uses WPA2-PSK security but with a 64 hexadecimal character security key rather than the normal pass phrase. Will the Playbook accept this type of configuration?

 

I have not tried it yet but I know other that use WPA2-psk

 

2. I have read that Playbook and Smartphone Apps are different. Where can I find a list of Apps specifically for the Playbook? From the Playbook webpage, the Apps link seems to show me Smartphone Apps.

 

you can sort by playbook in app world

 

http://appworld.blackberry.com/webstore/search/PlayBook

 

3. Can the Playbook exchange files with a Windows PC without using Blackberry Desktop? If I am visiting friends, they may not want Blackberry Desktop on their PCs.

 

you can enable wifi sharing on the playbook and allow read or read/write permission

 

4. Finally, will the Playbook charge from a PC USB port? Some people say it will and some say it won't.

 

Depens on the PC, mine charges fine with it. It will not charge fast though since USB current is limited. there is a charge only  USB cable that can be bought and hear it works well.

 

Thanks for any advice you can offer.

 


 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


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