BlackBerry® PlayBook™

[Mobyz2]

Hi I've just updated my playbook to the new 2 1088 software and my wifi connection has been lost at home. Every time I try to connect the playbook shows the virgin media hub connection but the password for the hub is not being accepted? The wifi used to work until I updated the software. Very frustrated ...need help.. thanks in anticipation!  

[tanzim]

Check the below KB article on wi-fi troubleshooting -

• KB26096 Troubleshooting Wi-Fi and networking on the BlackBerry PlayBook

[Mobyz2]

Thank you for the reply. I've tried without success using those articles. I'm now really frustrated because I wiped everything on my playbook, (after storing everything), but now trying to re-start the playbook I can't even get past the connect to wifi stage because the playbook won't accept the password of my virgin router.

[jarviser]

Lets try to get you through this. That Virgin router is known to be troublesome. Try to find out how to reset the router to factory settings, theres probably a button to hold in, and try again using the wifi key they provided on the label or instruction card.

[gerpompa]

I'm having the same Wifi connection issue at my work since the 2.1.0.1088 update (update performed on 10/21/2012 ).  It's an open network and was able to connect with no problem before the update. Also, I was not able to connect on an open network at a local restaurant 2 days ago. 

I'm able to connect to the Internet at McDonald's on their open network.  

Any ideas on how to resolve this?