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BlackBerry® PlayBook™

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New Member
Posts: 1
Registered: ‎07-31-2014
My Device: Playbook
My Carrier: Virginie mobile

WrONG EMAIL ADdRESs AS MY BLACKBERrY I.D

Hello. I  just opened my brand new PlayBook and noticed that the blackberry id email address is wrong. But before I noticed that, I did too many password attempts and then it forwarded a reset password at that wrong blackberry Id email address that I can't access because it's not mine. So now I cant do anything because it seems that a new password is reset and lost in someone else's email box. How can I reset both my id email address and password?

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Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: WrONG EMAIL ADdRESs AS MY BLACKBERrY I.D

Hi,

If you do not have any essential data in the device, just to a factory reset. This will reset the device back to factory, and you can sign in with a new BlackBerry ID. Note that all data will also be lost.