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BlackBerry® PlayBook™

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Trusted Contributor
rockhammer
Posts: 150
Registered: ‎04-20-2011
My Device: Bold 9900 & Playbook

after installing v1.0.5.2304, can no longer connect device to pc

neither the device manager nor the desktop manager seem to recognize the playbook anymore.

 

z: does not show up in windows explorer - I'm not getting prompted for playbook pw on the pc

 

the desktop manager is showing me an option to reset the device and is prompting me to reload the Tablet OS.

 

this is not sounding promising. i'm afraid it might have already wiped my playbook as - while it is still connected to the pc - I can no longer turn the playbook back on. 

 

Any ideas folks?

 

Thanks.

 

Regular Contributor
TenNights
Posts: 58
Registered: ‎06-03-2011
My Device: torch 9800

Re: after installing v1.0.5.2304, can no longer connect device to pc

you should try to uninstall and reinstall the desktop manager(also try to get the latest version). This could be helpfull with your issue, and its better than a security wiped, thats is the last thing youy should try.

Trusted Contributor
rockhammer
Posts: 150
Registered: ‎04-20-2011
My Device: Bold 9900 & Playbook

Re: after installing v1.0.5.2304, can no longer connect device to pc

Thanks for suggestion, TenNights.

 

So I backed out from that prompt to install tablet os, and then all of a sudden the playbook got connected. I was prompted for the pw on the pc, the z: drive showed up, and desktop mgr also was able to connect to the playbook.

 

 

Regular Contributor
TenNights
Posts: 58
Registered: ‎06-03-2011
My Device: torch 9800

Re: after installing v1.0.5.2304, can no longer connect device to pc

hey no prob im glad that your pb is working fine now:Batman: