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New Member
bbconfusedbook
Posts: 1
Registered: ‎06-25-2012
My Device: Blackberry Playbook
My Carrier: giffgaff

bb playbook erases everything when I reset. How to stop this from happening?

Hi everyone, 

 

I've sold my playbook on ebay and went ahead to reset it and see that everything works okay but when I reset it, everything was completely erased except the browser and setup. How do I make sure that when the buyer receives it and after resetting it, does not experience this problem? 

 

 

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Guru III
knottyrope
Posts: 29,797
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: bb playbook erases everything when I reset. How to stop this from happening?

Skip the back up part but it should get you going

 

 

 

First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


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