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BlackBerry® PlayBook™

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New Contributor
Posts: 3
Registered: ‎01-16-2013
My Device: Blackberry Playbook

Re: broken usb port on playbook

I have the same problem with the usb port, so I bought the rapid charger as well. But how do I get the music from my computer onto my playbook as the cable uses the same usb port that is broken?? Can you do that using a wifi?

Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: broken usb port on playbook

[ Edited ]

Yes, see http://www.blackberry.com/btsc/KB26068

 

however you have to drag and drop into Music folder, ypu cannoy Sync on wifi with Playbook.

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Developer
Posts: 863
Registered: ‎10-27-2010
My Device: Z30 / PlayBook 64GB

Re: broken usb port on playbook

The PlayBook weighs more as well, so it's easier to give the USB port too much force.

As said, it's a design failing of the port. It's still better than mini-USB though, that was insanely fragile!

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New Contributor
Posts: 8
Registered: ‎12-29-2012
My Device: Playbook

Re: broken usb port on playbook

 
New Contributor
Posts: 8
Registered: ‎12-29-2012
My Device: Playbook

Re: broken usb port on playbook

I had the same problem. Contacted support in India, not the best of experiences. Sent the device to RIM repair centre in Germany. The device had just stopped working so I tried to charge it and it wouldnt. RIM said the USB and solder pad damaged and needed to pay £95. Told them to send it back unrepaired and bought a new one for £109. Will keep the old one for spare parts!!
New Contributor
Posts: 3
Registered: ‎01-16-2013
My Device: Blackberry Playbook

Re: broken usb port on playbook

Thanks so much....I had to ping the ip address of the playbook before it would show up on my pc though.....took me a while to figure that one out! LOL

 

dcm
Contributor
Posts: 15
Registered: ‎03-02-2012
My Device: Playbook

Re: broken usb port on playbook

Mine didn't work when I bought it, they fixed it free, but now 1 year later, it isn't working great. 

I agree that it must be a problem, my smart phone uses the same connection and it works great.

New Contributor
Posts: 4
Registered: ‎01-19-2013
My Device: Playbook

Re: broken usb port on playbook

[ Edited ]

I don't understand why BlackBerry want to charge you for the repair if the unit is only 7 months old.

Is the warranty not valid due to you not having the receipt or something?

Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: broken usb port on playbook


gasengineer wrote:
I don't understand why BlackBerry want to charge you for the repair
if the unit is only 7 months old. Is the warranty not valid due to you not having the receipt or something?

If you break a USB port on an Apple product they rarely fix it for free. It's classed as wear and tear. Don't se why RIM should be generous but they often are in this instance. 

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New Contributor
Posts: 4
Registered: ‎01-19-2013
My Device: Playbook

Re: broken usb port on playbook

[ Edited ]

I see.. I'll be ultra careful with the connector on my Playbook.

 

Never thought that they would not repair it under warranty unless it was second hand or you could not prove when it was purchased or the like. I can understand a warranty not covering accidental damage but to refuse to repair a faulty connector seems wrong.

 

Could you involve Trading Standards?