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BlackBerry® PlayBook™

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New Contributor
edoardo
Posts: 9
Registered: ‎02-21-2013
My Device: playbook
My Carrier: -
Accepted Solution

cannot find wifi network - skip the connection

hi, recently my playbook it's fallen and now it doesn't find networks, i think that the wifi chip it's broken, have you some idea to ensure that the problem is really that ic? In case, around how much it cost to be repaired ? There is a way to skip the "connecion procedure" and use it in another way? Thanks
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Forums Veteran I
Lost_at_Sea
Posts: 1,920
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860
My Carrier: Cogeco

Re: cannot find wifi network - skip the connection

You can start and stop it no problems? Is the wifi switch turned on? If you go into the Wifi settings, can you see any wifi networks? Without. A wifi signal you will not be able to download any Apps as they will only download with wifi. You should be able to run games etc but it will be limited.
You will have to contact BlackBerry for advice on fixing. If you send it to them it will be wiped. You will lose all your files. Try connecting by cable to a computer and do a backup. Here is the contact info.
BlackBerry Playbook Help desks:
Canada Toll Free: 1-877-644-8405
Germany: 0800 1816530 (Gebührenfrei)
North-America: 1 877 255 2377 (Toll Free)
UK: 0808 100 7466 (Toll Free UK only)
Outside UK: +44 1753 558400
Worldwide: 1 519 888 6181
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New Contributor
edoardo
Posts: 9
Registered: ‎02-21-2013
My Device: playbook
My Carrier: -

Re: cannot find wifi network - skip the connection

After i turned on te playbook, i'm in a blue screen where I can only:

-choose a connection (no connection avalaible)

-connect manually(specify an ssid, pwd etc..)

-go in the diagnostic page

 

I can't do more, I also think that the wifi is on.

 


Some ideas? Thanks

 

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Forums Veteran I
Lost_at_Sea
Posts: 1,920
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860
My Carrier: Cogeco

Re: cannot find wifi network - skip the connection

Is there a wifi "On/Off" switch on the top left side?
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New Contributor
edoardo
Posts: 9
Registered: ‎02-21-2013
My Device: playbook
My Carrier: -

Re: cannot find wifi network - skip the connection

no.. Just 3 audio buttons and 1 on/off button and all on the top center..
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Forums Veteran I
Lost_at_Sea
Posts: 1,920
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860
My Carrier: Cogeco

Re: cannot find wifi network - skip the connection

No. The ON/Off button is a virtual button on the WIFI page. Tap the White WiFi symbol at the top right corner. When the next box opens, there is a virtual switch there. It should say OFF. Tap it to turn it ON.
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New Contributor
edoardo
Posts: 9
Registered: ‎02-21-2013
My Device: playbook
My Carrier: -

Re: cannot find wifi network - skip the connection

i have just 3 button on the screen (lower left), 2 to connect(router and manual wifi) and 1 for the diagnostic page, i can change language by switching to the right but i can't do more, i can send you some pics if you need it..
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Forums Veteran I
Lost_at_Sea
Posts: 1,920
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860
My Carrier: Cogeco

Re: cannot find wifi network - skip the connection

I think you will have to contact BlackBerry. Here is the contact info.
BlackBerry Playbook Help desks:
Canada Toll Free: 1-877-644-8405
Germany: 0800 1816530 (Gebührenfrei)
North-America: 1 877 255 2377 (Toll Free)
UK: 0808 100 7466 (Toll Free UK only)
Outside UK: +44 1753 558400
Worldwide: 1 519 888 6181
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New Contributor
edoardo
Posts: 9
Registered: ‎02-21-2013
My Device: playbook
My Carrier: -

Re: cannot find wifi network - skip the connection

[ Edited ]

I'm in this screen:

From there I can go:

 

Hope that this can clear my situation. Also if there is nothing to do before to contact blackberry, hank you for the help.

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Forums Veteran I
Lost_at_Sea
Posts: 1,920
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860
My Carrier: Cogeco

Re: cannot find wifi network - skip the connection

Google the follow BlackBerry Knowledge Base articles. KB26228 and KB26582.
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