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New Contributor
Posts: 2
Registered: ‎01-13-2012
My Device: Playbook 32 G
My Carrier: Telus

cannot view a Excel sheet from email, only 23 KB

why can't I view this file, it says tap to download and that works, it says Tap to view and it does nothing.

Guru III
Posts: 31,519
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: cannot view a Excel sheet from email, only 23 KB

BES email or BIS?

 

Encrypted SD card on phone?

 




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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 2
Registered: ‎01-13-2012
My Device: Playbook 32 G
My Carrier: Telus

Re: cannot view a Excel sheet from email, only 23 KB

No. it used to work but I haven't tried it for a while,

Guru III
Posts: 31,519
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: cannot view a Excel sheet from email, only 23 KB

delete the BlueTooth Bridge profiles on both devices, update bridge app if not done already

Then perform a Battery pull please, with the BlackBerry smartphone powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC.

on Playbook press power button and both Vol + - buttons for 10 seconds to reboot it.

setup bridge again and see if it persists.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Regular Contributor
Posts: 93
Registered: ‎01-07-2012
My Device: playbook
My Carrier: i am carrying it duh! ;)

Re: cannot view a Excel sheet from email, only 23 KB

not all Excel files are equal, what extention has it got?