BlackBerry® PlayBook™

[ml77]

Help needed please with my blackberry ID.

I stupidly mis-typed one letter in my 'username' in establishing my ID (I entered .um rather than .uk)

Then (even more stupidly) I lost my password.

I am unable to retrieve it through the 'lost password' procedure because the reply e-mail is sent to my wrongly entered username address which does not exist of course.

I created another ID using my correct e-mail but my playbook refuses to accept it.

Any help in getting out of this would be much appreciated.

[John_Clark]

You will need to wipe, or debrick, the Playbook in order to log into it with a new BBID. One word of caution, you will not be able to restore a backup made with the original BBID to the Playbook with a new BBID. This is a security feature. I would connect the Playbook to your computer and backup everything you can manually (pics, videos, documents, etc.)

Here is a KB that explains the process:

http://www.blackberry.com/btsc/KB26694

[ml77]

Thanks john, I will try to do that

[ml77 · Accepted solution]

success!

after worrying over having to re-install some of the applications that I had trouble with originally, I did a full wipe and was able to set up again with my correct e-mail address without any problems.

many thanks

[John_Clark]

Awesome!