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New Contributor
Posts: 9
Registered: ‎11-12-2012
My Device: Blackberry Playbook
My Carrier: Bell

computer doesn't recognize my BB Playbook

hello I posted a message a month ago about my tablet that can't sync on my computer.... It is not fixed!! Since than, I downloaded a new firmware on the Playbook (2.1.0.1314) and a new version on my desktop manager (7.1.0.37)and ...still the same!! I tried on 2 computer and it is still the same problem. my computer does't recognize the tablet and on my desktop manager it always says ''connecting'' for a while than, ''disconnected''.

 

please help!!! is there any garantee ?? it is 6 months used!

 

thanks for helping  

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: computer doesn't recognize my BB Playbook

Hello

 

Welcome to the Community

 

Sorry to hear that the issue has not been resolved yet. Have you seen this Article ID: KB27424? Please let me know if this helps. Good luck

 

 

Ron

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Regular Contributor
Posts: 135
Registered: ‎12-17-2012
My Device: curve 8900
My Carrier: INDOSAT

Re: computer doesn't recognize my BB Playbook

try using different computer , maybe your computer is corrupt
Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: computer doesn't recognize my BB Playbook


rickymardi wrote:
try using different computer , maybe your computer is corrupt

I don't think there is, it just go with the device driver.

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New Contributor
Posts: 9
Registered: ‎11-12-2012
My Device: Blackberry Playbook
My Carrier: Bell

Re: computer doesn't recognize my BB Playbook

hello,

 

I have tried all the solutions on your Article ID KB27424 and even with an another computer it doesn't work.... Windows seems to recognize but for sync the multimedia only on the manager, it says always that there is a problem. Also, I used to be able to ''drag and Drop'' from folders thru the Playbook and I can't anymore.....

 

thanks for helping me

 

Guru I
Posts: 19,012
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: computer doesn't recognize my BB Playbook

can you open the content of your PlayBook ? In the media sub-root ? can you copy from the PlayBook to the PC ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 9
Registered: ‎11-12-2012
My Device: Blackberry Playbook
My Carrier: Bell

Re: computer doesn't recognize my BB Playbook

nO TO ALL OF THESE QUESTIONS.... IS IT A PROBLEM OF MASS DATA READING OR SOMETING? HOW CAN WE CHANGE IT FROM ON TO OFF IF SO?

 

THANKS!

Guru I
Posts: 19,012
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: computer doesn't recognize my BB Playbook

we won't solve your issue is you reply to my question by another question Smiley Happy



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Guru III
Posts: 31,533
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: computer doesn't recognize my BB Playbook

what version of BlackBerry Device Communication Components do you have installed?

 




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New Contributor
Posts: 9
Registered: ‎11-12-2012
My Device: Blackberry Playbook
My Carrier: Bell

Re: computer doesn't recognize my BB Playbook

My answer to your 3 questions was No. No for the 3 points... Smiley Happy