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BlackBerry® PlayBook™

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New Contributor
linguere
Posts: 2
Registered: ‎08-03-2014
My Device: blackberry playbook tablet

connect and update my new bbry playbook tablet

I got à bbry playbook from Amazon and i cant connect it to m'y wifi and update it. Thé update is always interrupted and to have it connect i have to be close to the wifi.please i really need help.

New Developer
willcounter
Posts: 44
Registered: ‎06-12-2013
My Device: Dev Alpha C

Re: connect and update my new bbry playbook tablet

i have give it up.

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: connect and update my new bbry playbook tablet

First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.

 




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