01-28-2014 08:16 PM
One needs to be firm with them.
The more angry posts the better Aaron.
It's the worst case of dropping the ball and shooting themselves in the foot, ever.
Like I said, how to lose your customer loyalty and base in one easy, and avidable lesson.
01-28-2014 08:34 PM
Complaining aint going to speed up the fix im afraid, they probably dont want to enlighten us whats wrong cause they dont have any idea as of yet, probably a disgruntled ex employe dropped a virus in the activation server, or Apple espionage lol
01-28-2014 09:20 PM
Take your estimate, markyonmars, and at least triple it; 3-7 is a better and safer estimate.
It allows for any unforseen slippage or delays.
01-28-2014 09:30 PM
01-28-2014 09:37 PM
mister glass half full
I won't leave them yet either.
It is - however - a classic example of taking ones eye of the ball.
Thing is, a lot of how a company is judged by is image perception; or PR, in old fashioned terminology.
When clunky things like servers go down, or outages happen, previously loyal BB fans desert in droves.
I'll stay loyal at present, but have one eye looking ahead so as not to be caught unawares; should this company have any more hiccups like this one.
01-28-2014 09:46 PM
01-28-2014 09:56 PM
Thing is, with the latest Android OS, it is a serious rival.
All it needs is a tablet like the PlayBook, that is easy on the battery, with lots of good apps.
Apple devices are still way too pricey.
My money is on a very tight two horse race.
If BB can keep both their OS7 customers happy till the new OS10 devices are more reasonably priced, then they are in with a shout in my book.
I also need my bank to port its app onto OS10, which it has not done yet; but is readily available on Android.
Down to the wire, and close again, Geoff
01-28-2014 10:49 PM
01-29-2014 12:44 AM
I afraid by this problem.
I'm in France and it's same.
I sold my BBtorch 3 month after have buy it, i'm realy disappointed by the quality of this smartphone (slid have rapidly bad feeling, shape of the screen lose her chrome and software problem ...).
I have an Iphone since december 2012 and zero problem, all the time the answer of Apple is quick.
My mother and my girlfriend have an Iphone , and even if the warranty is passed, it solved the problem with exchange free of charge.
Yesterday i want only read a pdf with my playbook after many month in sleeping and suprise , ERROR 65792.
When BB have resolved this problem , i sell quickly the playbook and i buy an Ipad.
Sorry for BB but i'm not happy by this firm.