01-29-2014 01:06 AM
This problem has just highlighted the way Blackberry is going as a company.... no where. I'm sorry to say this, but such circumstances should not be plaguing a company that intends to compete with the likes of Apple and Samsung.
A simple update resulting in a bricked phone...ninsense! And its been 3 days not even an official whimper from them. SMH
01-29-2014 05:32 AM - edited 01-29-2014 05:34 AM
you can only contact them through email, then its 24 to 48 hours before they reply, they will only tell you to download blackberry link which is pretty much desktop manager but when you try this it just tells you to disconnect your device and finish setting it up over your wi-fi and then re-connect it, so as its bb's server problem that's not happening until the server is fixed, once it is fixed i will be selling the playbook and getting an Ipad from apple. BB suck at customer service and i would think won't be around for much longer..
01-29-2014 05:35 AM
01-29-2014 07:47 AM
Here's the response I got after opening a ticket:
First we would like to apologize for any inconvenience you have been experiencing in updating your PlayBook software wirelessly. We are currently about the situation and our teams are working round the clock in resolving the issue at soonest possible. Initially we have given 24-48 hours of approximate time-frame for the issue to be resolved. We professionally advise you to try updating your software over the air for the next 24 hours and if the issue is still ongoing after 48 hours please do not hesitate to reply on this email immediately. We are always here to assist you.
Thank you for baring with us."