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BlackBerry® PlayBook™

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New Contributor
belinda3
Posts: 3
Registered: ‎12-27-2012
My Device: blackberry playbook

frozen playbook

I have just bought a blackberry playbook for my daughter she used it yesterday and today i have turned it on and the blackberry playbook sign appears then it freezes there??? Anyone able to halp

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JSanders
Posts: 85,729
Likes: 23,108
Solutions: 5,953
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: frozen playbook

Plug the PlayBook into the wall outlet charger and press and hold the power button only, for about 20 seconds.

This should initiate a restart on the device. Remember, the Playbook does take about 3-4 minutes (in some cases) to reboot and can seemingly hang on that logo for 2-3 minutes.




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New Contributor
belinda3
Posts: 3
Registered: ‎12-27-2012
My Device: blackberry playbook

Re: frozen playbook

I have just tried that. It shut down and i have just turned it back on and the logo sign is present, but it is still not moving from that?

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JSanders
Posts: 85,729
Likes: 23,108
Solutions: 5,953
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: frozen playbook

I would try that a few more times, leaving it connected to the wall outlet charger all the time, and give it an hour or so in between.

 

if still nothing:

 

***********
You need to follow these instructions to "debrick" your PlayBook:
1. Do a backup of your PlayBook using your computer and BlackBerry Desktop Software version 7 installed. It can be downloaded from http://us.blackberry.com/apps-software/desktop/
2. After the backup is finished, unplug the PlayBook and on the PlayBook press and hold down the power button until the unit forces the device off.
3. With the Desktop Software still open on your computer and the PlayBook powered off, connect the PlayBook to your computer once again. Press and hold the power button for 20 seconds.
4. You should see an error screen from Desktop Software popup with the options to Retry, Update, or Cancel.
Very quickly choose the Update option.
5. All information will on your PlayBook will be erased and a reload of the Software will commence to install on the PlayBook.
6. Once this is complete your PlayBook will go back through the initial (as if new) setup wizard (entering the BlackBerryID, etc., and then you can perform a restore using Desktop Software to return your personal data from the backup. Applications which you downloaded from AppWorld won't restore, but they can be easily reinstalled using AppWorld > MyWorld section of AppWorld.




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Forums Veteran I
Lost_at_Sea
Posts: 1,923
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860

Re: frozen playbook

The battery is low. If below a certain level it will come up to that screen and stop because there is not enough juice to operate it. Charge it up overnight every night if it is run down.
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JSanders
Posts: 85,729
Likes: 23,108
Solutions: 5,953
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: frozen playbook


Lost_at_Sea wrote:
The battery is low. If below a certain level it will come up to that screen and stop because there is not enough juice to operate it. Charge it up overnight every night if it is run down.

Previously suggested...




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New Contributor
belinda3
Posts: 3
Registered: ‎12-27-2012
My Device: blackberry playbook

Re: frozen playbook

It has been charging all day and is still frozen.

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Contributor
zxenith
Posts: 15
Registered: ‎11-08-2012
My Device: Playbook

Re: frozen playbook

[ Edited ]

What are you seeing on the screen in this frozen state?

Edit:Apologies see you already mention your only seeing a blackberry LOGO.

I'm going to search our wiki, I remember seeing something like this before...

You mentioned that you only just got the unit, if I was you I would reimage the unit with blackberry Desktop for a fresh start.

Sounds to me like your unit is not getting past 'post' is not booting, as aposed to frozen could be a operating system issue, 

 

 

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JSanders
Posts: 85,729
Likes: 23,108
Solutions: 5,953
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: frozen playbook


belinda3 wrote:

It has been charging all day and is still frozen.


Have you done what I suggested, above in post #4?




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JSanders
Posts: 85,729
Likes: 23,108
Solutions: 5,953
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: frozen playbook


zxenith wrote:

 

I'm going to search our wiki, I remember seeing something like this before...


"our"?


zxenith wrote:

You mentioned that you only just got the unit, if I was you I would reimage the unit with blackberry Desktop for a fresh start.


... as has been suggested and with detailed instructions on the process. Thanks for your concurring opinion.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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Please use plain text.