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New Contributor
twojayonel
Posts: 3
Registered: ‎09-26-2013
My Device: blackberry playbook 64G
Accepted Solution

lost blackberry ID reset question

Hi,

I lost/forgot my BBID reset question. I've read , in forums, that Blackberry's support  can't or won't do anything even if I still have the original invoice as well as the BBID email address.

If I use all my reset BBID chances will the unit go into lock up or will it reset itself to factory setting

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JSanders
Posts: 85,280
Likes: 23,046
Solutions: 5,930
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: lost blackberry ID reset question

 

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.




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New Contributor
twojayonel
Posts: 3
Registered: ‎09-26-2013
My Device: blackberry playbook 64G

Re: lost blackberry ID reset question

Thanks J. I still have the original email I received when I signed in, but it contains no such link,( to delete account). the only  link in there expired after 24hrs.

 

I've used up all my attemp for the password and I'm now told I'm locked out for 15mn. After waiting for the delay  I can still type in tentative password although I have no way to know if they would be accepted because the playbook tells me I have been locked out but still allows me to enter a password

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JSanders
Posts: 85,280
Likes: 23,046
Solutions: 5,930
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: lost blackberry ID reset question

more info here:

 

Article ID: KB25464 How to delete a BlackBerry ID




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
twojayonel
Posts: 3
Registered: ‎09-26-2013
My Device: blackberry playbook 64G

Re: lost blackberry ID reset question

Thanks, I had overlooked the ''click here'' to delete the account.

 

regards

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JSanders
Posts: 85,280
Likes: 23,046
Solutions: 5,930
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: lost blackberry ID reset question

You're welcome.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
simplyveen
Posts: 16
Registered: ‎08-19-2013
My Device: BlackBerry Z10

Re: lost blackberry ID reset question

J.. need your help for my bold.. 

 

i am in the same scenario...

I did delet the account and registered with the same email id again... But when i am now trying to login it says to enter the userid assosiated with this phone. :smileysad: 

 

Now what are my options?? pLease

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