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BlackBerry® PlayBook™

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New Member
mademoizelx
Posts: 1
Registered: ‎11-30-2012
My Device: 16 gb 1343-5835-9753
My Carrier: 581-998-5922

lost?

I connected my BlackBerry tablet on my laptop computer and I lost everything what I had above. My picture, videos, files(cases) and the others. There is nothing on my computer and my BlackBerry tablet and be to restart, discount(delivery) has zero. How I make to find everything? Or are returned my things? Why what is what I lost everything?

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Forums Veteran I
Lost_at_Sea
Posts: 1,920
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860
My Carrier: Cogeco

Re: lost?

When you connect the PlayBook to your laptop, it will ask if you want to backup your files. I think what happened it updated your operating system in which case, it deletes all your files and reinstalled the OS. If you had a previous backup file, you can get back what was saved, if you did not do a backup, you have lost everything.
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Contributor
cochamarco
Posts: 104
Registered: ‎12-01-2012
My Device: BB Bold
My Carrier: Indosat

Re: lost?

maybe when you inserted you playbook to computer you apply to format media file so your data lost
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Trusted Contributor
nikmaster
Posts: 116
Registered: ‎11-10-2012
My Device: BB Playbook
My Carrier: MTS

Re: lost?

So do I need to back up my data before updating OS, if I download it directly on playbook?



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Forums Veteran I
Lost_at_Sea
Posts: 1,920
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860
My Carrier: Cogeco

Re: lost?

You should backup your files occasionally. I have never had any problems when upgrading my OS by wifi. Several people have had problems when connecting by usb. You have to keep an eye on the process when connecting by usb.
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New Member
bonx
Posts: 1
Registered: ‎01-15-2014
My Device: blackberry toch
My Carrier: vodacom

Re: lost?

Hi, same thing happened to me but when I try to make new files my phone(using the same file names I had before I connected to the my laptop )says 'file already exist', but the files on my laptop have not been lost, please help?
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