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BlackBerry® PlayBook™

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New Contributor
anna02
Posts: 5
Registered: ‎07-30-2011
My Device: Black Berry curve 8520
My Carrier: Globe
Accepted Solution

missing icons

I need help with my playbook. Last week, I moved the music icon in my favorite bar, and then suddenly it is gone.

 

Any idea how to fix this?  i tried to place another icon on the favorite bar and it went missing again.. and at the upper left corner it says array index error... need help 

 

 

Thanks! 

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JSanders
Posts: 85,148
Likes: 23,024
Solutions: 5,924
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: missing icons

Restart the PlayBook by touching the battery icon at the upper right > Restart, and after the restart, see if you can find that icon. Look in all the folders and panels (wipe left > right).




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New Contributor
anna02
Posts: 5
Registered: ‎07-30-2011
My Device: Black Berry curve 8520
My Carrier: Globe

Re: missing icons

I tried to do that, but it didn't worked.

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JSanders
Posts: 85,148
Likes: 23,024
Solutions: 5,924
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: missing icons

Which?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
anna02
Posts: 5
Registered: ‎07-30-2011
My Device: Black Berry curve 8520
My Carrier: Globe

Re: missing icons

 

Restarting the playbook, and looking for the missing icons in all folders and panels.. It still didn't work. Does it have something to do when I updated the OS?

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JSanders
Posts: 85,148
Likes: 23,024
Solutions: 5,924
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: missing icons

You need to follow these instructions to "debrick" your PlayBook:
1. Do a backup of your PlayBook using your computer and BlackBerry Desktop Software version 7 installed. It can be downloaded from http://us.blackberry.com/apps-software/desktop/
2. After the backup is finished, unplug the PlayBook and on the PlayBook press and hold down the power button until the unit forces the device off.
3. With the Desktop Software still open on your computer and the PlayBook powered off, connect the PlayBook to your computer once again.
4. You should see an error screen from Desktop Software popup with the options to Retry, Update, or Cancel.
Very quickly choose the Update option.
5. All information will on your PlayBook will be erased and a reload of the Software will commence to install on the PlayBook.
6. Once this is complete your PlayBook will go back through the initial (as if new) setup wizard (entering the BlackBerryID, etc., and then you can perform a restore using Desktop Software to return your personal data from the backup. Applications which you downloaded from AppWorld won't restore, but they can be easily reinstalled using AppWorld > MyWorld section of AppWorld.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
anna02
Posts: 5
Registered: ‎07-30-2011
My Device: Black Berry curve 8520
My Carrier: Globe

Re: missing icons

thank you!!

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JSanders
Posts: 85,148
Likes: 23,024
Solutions: 5,924
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: missing icons

You're welcome.. so it's all working correctly now?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
anna02
Posts: 5
Registered: ‎07-30-2011
My Device: Black Berry curve 8520
My Carrier: Globe

Re: missing icons

yeah! thank you, until next problem with my PB again :smileyvery-happy:

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New Contributor
Manna-Kin
Posts: 2
Registered: ‎10-30-2012
My Device: Playbook 64g wifi
My Carrier: Rogers

Re: missing icons

I had the same issue.  I've tried the backup route.  Problem is, my mail icon, my app world icon and a few others all disappeared from Favourites.  After I reset the unit I did the restore.  It set my device back to the backed up version (missing icons).  In other words, hours of backup and restore time and ended up in the same state.  Any thoughts?  

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