BlackBerry® PlayBook™

[latoast123]

Hello,

I have two BB Playbook 16gb and since I downloaded the new version (2.1.0.1088), my desktop manager doesn't recognize my playbook. It says ''not conected'' and I can't tr5ansfer videos and music like I used to. Also, this version is ceating me some problems with my wi-fi system......

please help,

regards,

Martin

[latoast123]

I have two BB Playbook 16gb and since I downloaded the new version (2.1.0.1088), my desktop manager doesn't recognize my playbook. It says ''not conected'' and I can't tr5ansfer videos and music like I used to. Also, this version is ceating me some problems with my wi-fi system......

please help,

regards,

Martin

[deepanshujain5]

Go to device manager and uninstall drivers for your playbook and then restart your computer..
Connect your playbook again and it will work this time

[latoast123]

hello

Thanks for your reply. You mean remove ans reinstall a new version of the desktop manager? If so, I did that and still no results. What do you means by ''drivers''?

thanks

Martin

[deepanshujain5]

Ohh.. I thought it should work that way....
Try this one

1. Open the Desktop Software, have the device disconnected and turned off.
2. Turn on the device and immediately connect to the USB cable - do not wait for booting or LED

Do Like it If you find this useful 

[TroyTempest]

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deepanshujain5 wrote:

Ohh.. I thought it should work that way....
Try this one

1. Open the Desktop Software, have the device disconnected and turned off.
2. Turn on the device and immediately connect to the USB cable - do not wait for booting or LED

Do Like it If you find this useful 

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One false move that way and it reinstalls the OS and you lose all your data.  backup first. 

[deepanshujain5]

But there seems no other option as the device is not communicating with the computer

[TroyTempest]

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deepanshujain5 wrote:

But there seems no other option as the device is not communicating with the computer

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If you recommend drastic action, you should also recommend backing up first.