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New Contributor
latoast123
Posts: 9
Registered: ‎11-12-2012
My Device: Blackberry Playbook

new firmware 2.1.0.1088 = problems with Desktop manager

Hello,

 

I have two BB Playbook 16gb and since I downloaded the new version (2.1.0.1088), my desktop manager doesn't recognize my playbook. It says ''not conected'' and I can't tr5ansfer videos and music like I used to. Also, this version is ceating me some problems with my wi-fi system......

 

please help,

 

regards,

 

Martin

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New Developer
deepanshujain5
Posts: 12
Registered: ‎08-21-2012
My Device: Z10

Re: new firmware 2.1.0.1088 = problems with Desktop manager

Go to device manager and uninstall drivers for your playbook and then restart your computer..
Connect your playbook again and it will work this time
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New Contributor
latoast123
Posts: 9
Registered: ‎11-12-2012
My Device: Blackberry Playbook

Re: new firmware 2.1.0.1088 = problems with Desktop manager

hello

 

Thanks for your reply. You mean remove ans reinstall a new version of the desktop manager? If so, I did that and still no results. What do you means by ''drivers''?

 

thanks

Martin

 

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New Developer
deepanshujain5
Posts: 12
Registered: ‎08-21-2012
My Device: Z10

Re: new firmware 2.1.0.1088 = problems with Desktop manager

Ohh.. I thought it should work that way....
Try this one

1. Open the Desktop Software, have the device disconnected and turned off.
2. Turn on the device and immediately connect to the USB cable - do not wait for booting or LED

 

Do Like it If you find this useful :Yes:

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Super Contributor
TroyTempest
Posts: 367
Registered: ‎09-22-2012
My Device: Playbook 32

Re: new firmware 2.1.0.1088 = problems with Desktop manager


deepanshujain5 wrote:

Ohh.. I thought it should work that way....
Try this one

1. Open the Desktop Software, have the device disconnected and turned off.
2. Turn on the device and immediately connect to the USB cable - do not wait for booting or LED

 

Do Like it If you find this useful :Yes:


One false move that way and it reinstalls the OS and you lose all your data.  backup first. 

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New Developer
deepanshujain5
Posts: 12
Registered: ‎08-21-2012
My Device: Z10

Re: new firmware 2.1.0.1088 = problems with Desktop manager

But there seems no other option as the device is not communicating with the computer

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Super Contributor
TroyTempest
Posts: 367
Registered: ‎09-22-2012
My Device: Playbook 32

Re: new firmware 2.1.0.1088 = problems with Desktop manager

[ Edited ]

deepanshujain5 wrote:

But there seems no other option as the device is not communicating with the computer


If you recommend drastic action, you should also recommend backing up first. 

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