BlackBerry® PlayBook™

[Coifishima]

After the last update I can no longer connect to WiFi tried reseting and reentering info manually nothing seens to work any suggestions?

[JSanders Resident Expert]

Coifshima, is this one Wifi router, or any you have tried?

I would recommend you try restarting (touch the battery icon at top right > restart) and try connecting again.

Also, try connecting to a different router, like a free open WiFi hotspot such as at a McDonalds or Starbucks.

[Original_Lucy]

Just another suggestion is to reboot the router, sometimes that helps when a connection cannot be made. I had 3 PlayBooks trying to connect yesterday and all failed until I rebooted the router. Might work,

[Coifishima]

I restarted the playbook several times and it didn't work.

I haven't tried other routers yet but I'll give it a try.

If that doesn't work does anyone else have any ideas? 

[Original_Lucy]

Hi, did you try to reboot your router also?

[JSanders Resident Expert]

Good suggestion, Original_Lucy.

[Coifishima]

Yes I rebooted the router as well still nothing

[JSanders Resident Expert]

Ok. Try a local free hot spot like a McDonald's or Starbucks.

[Coifishima]

bars apear on WiFi icon but they are grey not green.  Still no connection, thinkiing of a security wipe

[Coifishima]

Did a security wipe and made the problem worse. Still can't get WiFi to work and now I cant even do a setup because step 2 is connect to the internet.  Now what?