10-02-2013 10:03 PM
i bought a new playbook and after setting it up, it only display the browser and setup icons. no camera, no app world and all others. plz i need a guide on what to do
10-03-2013 07:44 AM
At some point in the setup, a new PlayBoook will require an internet connection to download the latest/greatest OS and applications. If you didn't get that, you will likely have to connect it to a home computer to complete that step.
10-03-2013 09:15 AM
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
10-23-2013 02:26 PM
ok maybe this will work i am not certain but it worked for me.
1.plug your bbpb to you computer or laptop and make sure the desktop manager read it
2.go to control panel and uninstall your blackberry desktop manager remember to close the programmebefore uninstalling
3 i am not sure but it worked i used blackberry manager 7 32 never tried it on other versions try it twice by reinstalling the programme and repiting it if it does not work i could not update my system via bbpb becauce it was at last update tip before doing this factory your tablet again and fill in your details if you have a blackberry phone and you are using that apps for some reason it works so just try it nothing to lose send feeback thank you