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BlackBerry® PlayBook™

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New Contributor
clairence
Posts: 4
Registered: ‎05-11-2013
My Device: blackberry playbook rdj21ww

playbook tablet 64GB

[ Edited ]

hi, my screen is not responding to touch any ideas

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JSanders
Posts: 85,660
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: playbook tablet 64GB

press and hold the power button only for several seconds to restart the device.




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New Contributor
clairence
Posts: 4
Registered: ‎05-11-2013
My Device: blackberry playbook rdj21ww

Re: playbook tablet 64GB

hi i have restarted tablet several times and screen still not responding

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JSanders
Posts: 85,660
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: playbook tablet 64GB

Sorry, I don't know what you've previously tried.
Have you called your PlayBook support number? It sounds like you could have a hardware fault.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
clairence
Posts: 4
Registered: ‎05-11-2013
My Device: blackberry playbook rdj21ww

Re: playbook tablet 64GB

No not called them we for the tablet second hand
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Super Contributor
TroyTempest
Posts: 367
Registered: ‎09-22-2012
My Device: Playbook 32

Re: playbook tablet 64GB


clairence wrote:
No not called them we for the tablet second hand

Nobody sells a good Playbook.

 

Did it ever work? 

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New Contributor
clairence
Posts: 4
Registered: ‎05-11-2013
My Device: blackberry playbook rdj21ww

Re: playbook tablet 64GB

Yeah for sum time then touch not working on screen got of a friend
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Forums Veteran I
jarviser
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: playbook tablet 64GB

As a general guide, all suspected hardware or behaviour problems with Playbook should be approached the same way.

1. Try a reset/reboot/restart,  (hold down power button for 20 seconds so that it shuts down and restarts.).

 Email problems should be tackled by deleting accounts before the reset, then after the reset, reinstating accounts.

2. Next try a backup then perform a Security wipe. Reinstate data only, and reinstall apps one by one and test.

3. Finally if no luck try a forced OS reload (otherwise known as a Debrick.)

 

If none of these work then unfortunately its a trip to the repair shop or a call to the warranty provider.

 

 

Information - Debrick...

Backup your data the best way you know how.

Make sure you know your Blackberry ID and password

Turn Playbook right off (i.e. Shut Down til black)

Download latest Blackberry Desktop Software to your PC or Mac and start it up

The next bit happens very quickly.

Connect the Playbook by USB cable.

Because Playbook is off you will get an error message basically saying Retry or Update  (on Mac it  may say Repair rather than Update)

Quickly select the Update (or Repair) option

The Playbook will start to get a new OS that will take al least an hour to download via the PC

Follow the registration process using your current Blackberry ID

 

Add back your email accounts etc.

Reinstall your apps from App World, My World. 

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