04-25-2012 02:23 PM
History: before the OS2.0 update, the playbook would not reliably stay in standby mode (5-10 seconds). I waited until the update, hoping that would correct the issue and it did.
After the update, the playbook would stay in standby mode but will not wake with a swipe across the screen (from bezel or any location). A press of the power button will turn on the screen and bring me to the restart, shut down, standby screen. At this point, the screen is still unresponsive and a hard reset is required to get the tablet into a usable state again. One other note: if only in standby mode for a short time (20 seconds or less), a finger swipe from the bezel will work. Longer periods of standby "disable" the screen.
I've done the power +- reset and reinstalled the OS (through desktop manager) with out any positive results.
Any ideas or solutions would be welcome.
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04-25-2012 03:42 PM
with all you have done, my guess is a hard ware issue and not software.
I would call support and start on warranty if less than a year old.
04-29-2012 05:55 PM
Firstly, I am not willing to reinstall... At least not yet
Next, I am running into the same screen unresponsiveness after the PB sleeping for a while. It works great after a boot, but before that the touch fails. I have to touch and hold the physical power button until it dies, then restart. When holding it, the three button "standby, off,restart" comes up. If I flip the PB around, it rotates happily. And none of this happened before last week's upgrade. Hopefully something can be done...
04-29-2012 10:26 PM
I contacted customer service and ended up going through the RMA process. Their troubleshooting steps consists of the reset and reinstall. They just sent an empty box and I expect to be without my playbook for 5-7 business days. They sometimes advance a new/refurb playbook and you just send yours in but unfortunatley I did not qualify for this.
Customer service was good, no wait times exceeding a minute to talk to a representative. If you have this issue and your playbook is still in the warranty period, just call customer service.
They could not tell me how they expect to repair my unit (which they said they'd be doing, not sending me a new/refurb).
I'll update after I get the unit back.