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BlackBerry® PlayBook™

New Contributor
Posts: 2
Registered: ‎08-22-2012
My Device: curve 9380
My Carrier: Sasktel

problem trying to set up new PlayBook

I have just purchased a 16G PlayBook.  I am unable to complete the initial set up.  I have chosen my language - English, country - Canada, updated time & date, connected to my WiFi, then the Agreement.  There is no drop down country list, it just says none selected by country, when I use the arrow there is a blank box under it, can not touch & bring up keyboard.  It tries to display the agreement but because I can not choose my country I get the following response:

Unable to display the BlackBerry ID Agreement.  Please select your country and language, then try again.  I have gone back to the start & reselected my country there, but still have the same problem.  I am not sure if I should be returning this to the store to exchange it.

Posts: 91,899
Likes: 24,150
Solutions: 6,234
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: problem trying to set up new PlayBook

Try the workaround suggested in this link:

Article ID: KB26582 The error "Unable to display the BlackBerry ID agreement" during setup of the BlackBerry PlayBook

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