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BlackBerry® PlayBook™

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Contributor
joelimar73
Posts: 21
Registered: ‎02-04-2012
My Device: curve 9300
My Carrier: globe telecoms

"The desktop loader is unable to connect to the device. You may need to enter the password on the device"

[ Edited ]

Does anyone encounter this problem after os update?  i got this message after i reinstalling my OS with DM. my installation is unsuccess because of this error and now my device reboots after the logo every time i turn it on.

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: "The desktop loader is unable to connect to the device. You may need to enter the password on the device"

Hello joelimar73 and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're experiencing an issue connecting your BlackBerry PlayBook tablet to your computer.

 

What version of BlackBerry Desktop Software are you using? 

 

Have you done a reboot of your computer? 

 

Do you know to what version of tablet software you updated?

 

Thanks!

-HMthePirate

 

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Forums Veteran I
jarviser
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: "The desktop loader is unable to connect to the device. You may need to enter the password on the device"


joelimar73 wrote:

Does anyone encounter this problem after os update?  i got this message after i reinstalling my OS with DM. my installation is unsuccess because of this error and now my device reboots after the logo every time i turn it on.




If you are getting that message from Desktop software when booting playbook it suggests the usb is still connected. Disconnect it and then boot playbook .

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