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BlackBerry® PlayBook™

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New Contributor
Mom1st
Posts: 4
Registered: ‎07-30-2011
My Device: Curve 8330 PlayBook

"unable to charge battery with connected source"

About 2 weeks ago I had to do an accessory RMA, since the "prongs" on my cords were almost non-existent. I received the new cords and things seemed to be fine.

 

Today, though again, my charging cord seems to feel "loose".

 

Today, while charging my PlayBook I do not see the "lightening bolt" across the battery, a "glow" appears in the upper left corner denoting new updates and I have a yellow triangle with an exclamation mark in it and the message, "unable to charge battery with connected source".

 

I admit that I am at a loss on this one.

 

I am running 1.0.7.2670 OS

Guru I
Xandrex
Posts: 18,406
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: "unable to charge battery with connected source"

do I understand correctly?
you had an issue with the PlayBook USB charger, and had it replaced. And now it does not fit correctly in the PlayBook.

if this is what is happening, I suggest you change the charger once more.



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New Contributor
Mom1st
Posts: 4
Registered: ‎07-30-2011
My Device: Curve 8330 PlayBook

Re: "unable to charge battery with connected source"

It did fit correctly right after I got it, then yesterday it started to be loose again and I received the message:

"Unable to charge battery with connected source".

 

I have never up until now ever seen that message.

Guru I
Xandrex
Posts: 18,406
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: "unable to charge battery with connected source"

what happened between yesterday and today ?
the fit is a physical fit.

Did something physical happen to your PlayBook or to the cord?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Mom1st
Posts: 4
Registered: ‎07-30-2011
My Device: Curve 8330 PlayBook

Re: "unable to charge battery with connected source"

 That's the odd part. Nothing has happened to either the PlayBook or the cord. It just seems to have a "looser" fit. I will have to dig out the magnifying glass again to see if the "prongs" are smaller again.

 

I do love my playbook but these issues with cords are very frustrating.

Contributor
PEPENindianto
Posts: 36
Registered: ‎07-23-2011
My Device: Bold 9700 Playbook

Re: "unable to charge battery with connected source"

restart your playbook .
New Contributor
Mom1st
Posts: 4
Registered: ‎07-30-2011
My Device: Curve 8330 PlayBook

Re: "unable to charge battery with connected source"

I've done that several times.

Developer
peter9477
Posts: 6,473
Registered: ‎12-08-2010
My Device: PlayBook, Z10

Re: "unable to charge battery with connected source"

Things that might help us help you:

1. Is this the included charger, which plugs into a wall socket and the USB port (in the middle of the three)?
2. Which "prongs" are you talking about? Usually the term would be used only, if at all, for the two/three metal prongs that stick into a wall socket. If you're talking about the other end, where it plugs into the USB port, it's hard to imagine what you mean by them being "almost non-existent".
3. What country are you in? Different chargers are used in different countries, and this may be relevant here.
4. Do you know anyone else with a PlayBook, so you could compare the behaviour by swapping cables, seeing how theirs fits, etc?

Peter Hansen -- (BB10 and dev-related blog posts at http://peterhansen.ca.)
Author of White Noise and Battery Guru for BB10 and for PlayBook | Get more from your battery!
New Contributor
cornerofart
Posts: 2
Registered: ‎11-04-2012
My Device: playbook

Re: "unable to charge battery with connected source"

I have same this problem
Any body have any solutions????
Please

Trusted Contributor
saugen48
Posts: 213
Registered: ‎09-01-2012
My Device: Blackberry Playbook 32GB

Re: "unable to charge battery with connected source"

are both of you people plugging the cord into the PB right side up??It should be the Blackberry Logo NOT the USB logo that points upwards

Gene