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BlackBerry® PlayBook™

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Contributor
Posts: 43
Registered: ‎04-02-2011
My Device: Bold 9900
My Carrier: Rogers

Re: "you must accept the blackberry messenger license agreement on your smartphone to use bbm on your playbook"

I was hoping to be able to say this was the solution. He told he's still getting the same error message.

 

I am going to ask him to repeat the above stes and I am going walk him through it over the phone. This may take a couple of days

 

If this doesn't work, is there anything else he can do?

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Contributor
Posts: 16
Registered: ‎01-20-2013
My Device: Torch 9800, PlayBook
My Carrier: Rogers

Re: "you must accept the blackberry messenger license agreement on your smartphone to use bbm on your playbook"

If that hasn't worked, try this:

 

Go to Bridge options on the phone and uncheck syncing of BBM messages.  

 

Disable Bluetooth on the phone.  

 

Back up BBM contacts through Desktop Manager, then uninstall BBM on the phone.  

 

Restart phone and PlayBook, check that no BBM bridge icon appears anymore, then reinstall BBM through App World.  

 

Run BBM on the phone first and accept all agreements, restore contacts if they do not automatically reappear.  

 

Re-enable Bluetooth on the phone and connect Bridge, then try opening BBM on the PlayBook now.