09-09-2011 02:58 PM
Can't seem to find this problem in previous posts, I was downloading latest update to BB Bridge on 9700, encountered an error, would not re-download, so I logged onto app world after re-boot of 9700 to try and update and it said no updates which was not true. Tried re-bootiing, same message so I un-installed BB Bridge and now it's on the un-installed list in My World but I can't seem to figure out how to re-install it. Problably something simple but who knows. BTW, Bridge has worked flawlessly prior.
Solved! Go to Solution.
09-09-2011 03:31 PM
try an OTA link on this page for it
09-09-2011 04:09 PM
That's not the problem, let me try again,
BB Bridge app was installed on 9700 and working fine, got notice of update, during download got an error, tried to re-download and would not download, so I deleted the app and it now showed in the deleted list when I log back into App world. App world will not let me re-install the app, nor can I figure out how to re-install it from the Uninstalled App list. All of this is over the air.
09-09-2011 04:35 PM
So what happens when you try to get it from the link I posted above?
Also try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists in downloing the app.
09-09-2011 04:52 PM
I have re-booted the 9700 several times by pulling the battery. If I log onto the BB App world on the phone and go to My World there is a list of apps that've have previously been installed, there is a drop down menu that lists sub-sets of installed and un-installed. The Bridge App is in that 'Un-installed' list. You can not download it again for some reason and I can not figure out how to re-install from the "Un-installed list", which I believe that since the App is in an Un-installed list there is a way to re-install it, otherwise why would it be kept in an Un-installed list?
Maybe I should delete the entire BB App world App from the phone and try to start over but that seems extreme.
09-09-2011 05:18 PM
in app world, press alt button and type RST, this will reset appworld and possibly let you download it.
or try from teh direct download link I posted wich is not part of appworld and that might do it for you.
09-09-2011 09:01 PM
That did it, let me download it from App World again. I will say that it took over a dozen tries, install failed at progressively later points in the install (I think this was a problem with App World as it was very sluggish) but finally install completed. Playbook connected flawlessly and I'm back in business. Many thanks for the help.
12-26-2011 08:54 AM