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BlackBerry® PlayBook™

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New Contributor
Pythag0ras
Posts: 2
Registered: ‎09-03-2013
My Device: Playbook
My Carrier: not aplicable
Accepted Solution

recover/reset password for Blackberry World

I have mislaid my password for access to Blackberry World from my Playbook which I need so I can buy an app.

 

I have my user id and am not locked out; and know my 'secret questions' etc.

 

When I attempt the standard password reset/recovery process, I am sent an email which includes a link. Clicking the link repeatedly casues Outlook to present the following  error message:

 

Your request couldn't be completed.
This may have occurred for security reasons or because your session timed out.

 

My Playbook is out of warranty so i no longer get free support. I understand I can pay for support; but all I am looking for is to reset access to Blackberry World so I can buy something. I don't see why I should have to pay to do that. No other online vendor would make me do that.

 

Suggestions welcome please.

 

Thanks

Please use plain text.
Super Contributor
sarah75
Posts: 349
Registered: ‎07-18-2013
My Device: Playbook

Re: recover/reset password for Blackberry World

Check your email in webmail, or copy and paste link into browser, or check email on 

Playbook mail app?



Sarah.
Please use plain text.
New Contributor
Pythag0ras
Posts: 2
Registered: ‎09-03-2013
My Device: Playbook
My Carrier: not aplicable

Re: recover/reset password for Blackberry World

had already tried most of those with no success, but set up my email on the BB (which I hadn't previously done) and the link then opened. So problem resolved, thank you

Please use plain text.