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BlackBerry® PlayBook™

New Member
Posts: 1
Registered: ‎12-02-2012
My Device: black berry playbook
My Carrier: telus

return of playbook

Does anyone know where I can find the information of where to send my playbook to be fixed.  It will not turn on and or charge.  I am in the Dominican Republic.  Any info will help  THanks 

Posts: 91,849
Likes: 24,135
Solutions: 6,232
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: return of playbook

www.blackberry.com/playbook and click on the SUPPORT link.


Your PlayBook is likely fixable by yourself.


LEAVE it connected to the wall outlet charger (not the USB > PC charger).
Leave it connected for 24 hours... every 3-5 hours, press and hold the power button only for about 20 seconds. Eventually it will boot on up, but first must reach a certain charge level.
You will see the blinking red and perhaps yellowish LED light, and perhaps a symbol on screen of "no battery". That means the battery is drained, but it must reach a certain charge before powering on.

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