12-02-2012 11:09 PM
Does anyone know where I can find the information of where to send my playbook to be fixed. It will not turn on and or charge. I am in the Dominican Republic. Any info will help THanks
12-02-2012 11:45 PM
www.blackberry.com/playbook and click on the SUPPORT link.
Your PlayBook is likely fixable by yourself.
LEAVE it connected to the wall outlet charger (not the USB > PC charger).
Leave it connected for 24 hours... every 3-5 hours, press and hold the power button only for about 20 seconds. Eventually it will boot on up, but first must reach a certain charge level.
You will see the blinking red and perhaps yellowish LED light, and perhaps a symbol on screen of "no battery". That means the battery is drained, but it must reach a certain charge before powering on.
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