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BlackBerry® PlayBook™

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toycato
Posts: 8
Registered: ‎06-14-2012
My Device: Torch, 9800

setup wizard failed to be completed

I had camera error and tried the following solution gotten from this forum. After the Back Up is complete unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World
My playbook refused to go through startup wizard. Stops at BB agreement page. What can I do?
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FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: setup wizard failed to be completed

Hi toycato,

This KB article may be of some assistance getting past the setup page. "The error "Unable to display the BlackBerry ID agreement" during setup of the BlackBerry PlayBook" KB26582

 

Please let me know if that helps.


-FS


 


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