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New Contributor
ferni23
Posts: 3
Registered: ‎09-29-2012
My Device: blackberry curve 9300 version 4.0.21
Accepted Solution

tablet won't charge at all

I believe my tablet to be dead. I have the latest updated version. It won't charge at all. When I plug it in to the original charger it came with it will just give off a solid red LED light for about 10 seconds then blink a greenish/yellowish LED about 5 times.

I read that if I connect the charger and let the red LED light go on for the 10 seconds then once it turns off I should disconnect it and reconnect it (do to the fact that the playbook only charges when the red LED light is on) and to repeat this step over and over until the tablet has enough power to charge itself.

I had trouble with that because after about the 5th or 6th time that I did it the red LED light wouldn't come on at all anymore or it would just blink once.

I also read about forcing it to turn on by holding down the power button for 20seconds. That didn't work either.

It has been like this for a few days and I don't know what to do anymore. Can someone help me out here. I'd really appreciate it.

Thank you for your much wanted responses!
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Super Contributor
TroyTempest
Posts: 367
Registered: ‎09-22-2012
My Device: Playbook 32

Re: tablet won't charge at all

You have tried all the usual simple tricks. Only two left

 

Call support who are becoming more interested in this growing problem.

 

Or take the back off, undo the two screws holding the battery connector on, replace, and try again. Knottyrope also has a thread about direct charging the battery whilst the back is off.  This option is only for out of warranty devices by adventurous people with tech skills and the right tools. Look in youtube.

 

 

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JSanders
Posts: 85,280
Likes: 23,046
Solutions: 5,930
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: tablet won't charge at all

I'd advise you to keep trying the OEM charger for several hours and while still connected press & hold the power button for 20 seconds. And then keep it on the charger and try again. And again.

Also ditto on calling your Playbook support.




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New Contributor
danthrax
Posts: 8
Registered: ‎09-30-2012
My Device: PlayBook

Re: tablet won't charge at all

does your computer detect a connected device when you connect the playbook?

 

when you connect the charger, look at the end of it that plugs into the playbook...do you see a USB symbol or the blackberry logo?

 

if the computer detects it, try to reload the software with blackberry desktop software (connect it and click the update option when it says the software cannot communicate with blah blah blah...)

 

if the computer acts as if you've connected a rock or if it will only plug in with the USB symbol facing up, call support and get an RMA.

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New Contributor
ferni23
Posts: 3
Registered: ‎09-29-2012
My Device: blackberry curve 9300 version 4.0.21

Re: tablet won't charge at all

When I plug it in the computer detects it but doesn't recognize it

The plug had a blackberry symbol not a usb symbol
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JSanders
Posts: 85,280
Likes: 23,046
Solutions: 5,930
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: tablet won't charge at all

You need to call your Playbook support number.
www.blackberry.com/PlayBook




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Forums Veteran I
jarviser
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: tablet won't charge at all


danthrax wrote:

...

 

..... if it will only plug in with the USB symbol facing up, call support and get an RMA.


If you plug it in with USB symbol facing up you have busted it. It should never go in that way up.

 

I hope that's what you meant!

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New Contributor
bimbo1
Posts: 5
Registered: ‎11-03-2012
My Device: blackberry playbook

Re: tablet won't charge at all

  I tried every tip I could find. Here's what work for me ( The tablet was 100% dead no lights NOTHING ). I removed the cover and disconnected the battery, waited about 30 seconds and reconnected the battery. Placed the tablet on charge using my phone charger for about 3 hours. Put the tablet back together, did the reboot steps (vol up / down and power pushed down for about 20 sec. Red light came on, blackberry logo appeared with home screen. Charge box indicated 0%. But at least I had the tablet working. Placed tablet on charge using factory charger for about 2 hours. Tablet works fine (100% charge ). GOOD LUCK and this will most likely void any warranty you have left. 

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Forums Veteran I
jarviser
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: tablet won't charge at all

[ Edited ]

Theres a thread here with photos.

http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/PlayBook-Turn-on-but-won-t-charge/m-p/193...

Unfortunately no report of success there. 

It does work in certain circumstances. I think yours is the first success story in this forum.  Thanks!

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New Contributor
lindac99
Posts: 7
Registered: ‎11-08-2012
My Device: playbook 16GB

Re: tablet won't charge at all

what is the phone number for support in Alberta Canada?

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