01-18-2012 03:52 PM
hi there, i am having problems connecting the usb cable into my playbook, it only goes in part way and then its like theres something blocking it. my playbook will not charge at all. It was working fine, now all of a sudden its not. any ideas???
01-18-2012 05:12 PM
can you post a picture of the USB port and the charger end?
01-18-2012 06:46 PM - edited 01-18-2012 06:48 PM
When you insert the plug in the BB logo has to be facing up.
I hope you didn't force it in the wrong end which would damage either tip of your charger or the connector in the PB.
01-19-2012 12:01 AM
10-13-2012 09:42 AM
Is there a fix for this issue? Unfortunately I have the same issue with my Playbook and my daughters. The USB cable only goes about half-way in (it is being inserted correctly, and we've tried multiple cables). Tried re-starting, and that did not work. Any help would be appreciated.
10-13-2012 01:27 PM - edited 10-13-2012 01:36 PM
Unfortunately, there is no simple answer here or easy fix. It is an alignment issue caused by improper use of the USB cable when charging. There are no mechanisms (either physical or software) on the PlayBook that will suddenly not let you charge the device if proper use was followed. If you feel that rebooting the PlayBook fixed your device, go for it, but I can assure you that it was coincidental.
Something was either inserted wrong or is now bent, broken or limiting the normal action of the cable. If you have tried multiple cables without fixing then you can bet confidently that it is the USB port itself. The only solution at that point is to call technical support and see if you qualify for a hardware warranty RMA and send it in for repairs. Trying to fix it yourself is only asking for problems in my opinion and will definitely invalidate your warranty if you snap a pin off.
When looking at the cable from the "male" charging end you will notice that it has angled corners. These are always to go facing upwards/facing the ceiling when inserting the cable. The "teeth" on the bottom side go downward - always.
If the angled corners face downwards/the ground when inserting the cable then it will cause damage to the port. On an OEM BlackBerry microUSB cable, the BlackBerry B logo will assist you visually and will face upwards when inserting.You can think of it this way, The printed Blackberry logo on the actual bottom bezel of the PlayBook will be closest to the B logo on the microUSB cable - they "match" in a way. If they don't match, you're doing it wrong and risk damage to the port/cable.
If using a non-OEM cable then you will have to check what visible marks represent what is upward facing.
10-13-2012 05:00 PM
North America: Toll Free: 1-877-255-2377
UK Toll Free: 0808 100 7466
Europe: +44 1753 558400
I wouldn't email, but call. They can ask you related questions. They will ask you for your serial number and will help you find it if need be. It is on the bottom of the device itself to the left of the charging ports. You may need to pop the tablet out of a case to see it.