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BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

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trottler
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trottler
Posts: 44
Registered: 09-12-2008

Admin webconsole not loading - page not found error

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03-17-2010 11:30 AM

I can't access the admin pages (webconsole), I am getting page not found error.

Any ideas?

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Guru II
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knottyrope
Posts: 22,215
Registered: 06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Admin webconsole not loading - page not found error

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03-17-2010 11:45 AM

What browser are you using?

Did you get prompted for the active x control?

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
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BESAdmin's, please make a signature with your BES environment info. BlackBerry Unlocking FAQ
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trottler
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trottler
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Re: Admin webconsole not loading - page not found error

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03-17-2010 11:47 AM

I am using IE 8. This is actually a reinstall and it did work before. I removed the previous install and reinstalled everything, since then I can't get to the webconsole.

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trottler
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trottler
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Re: Admin webconsole not loading - page not found error

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03-17-2010 12:38 PM

Okay for some unknown reason the admin console showed up, no I am getting an error "The specified user already exists in the available user list.", even no users have been setup yet.

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trottler
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trottler
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Re: Admin webconsole not loading - page not found error

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03-17-2010 02:43 PM

I got the admin panel back, now I am back where I started. I can't send emails from my BB, "Desktop Email program unable to submit message"

 

I just reinstalled everything, including setting up a new BES user.

 

Running SBS2003.

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ECS
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ECS
Posts: 4
Registered: 07-13-2010
My Carrier: ROGERS

Re: Admin webconsole not loading - page not found error

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07-13-2010 12:20 PM

Hello

 

I have installed BES Enterprise Express (Latest Version) on a Windows 2003 Server Enterprise R2 edition, Carrier is ROGERS, this is a medium size company, previously using BlackBerry Manager on a different server with about 20 Blackberry devices (upgrading to BOLD 9700 just now from Curve)  I have tried IE8 (Default) and FireFox bur i get a "Can not display the Web page" when trying to access https://localhost/webconcole/app do you have any Idea why this happens?

this server also runs Tren Micro Anti Virus which uses a WebConsole for Administration purposes. also MS Sharepoint was installed but removed previously.

 

Thank you

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Guru II
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knottyrope
Posts: 22,215
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My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Admin webconsole not loading - page not found error

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07-13-2010 12:52 PM

did you specify the port assigned ot it?

 

look at the BAS AS logs



default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info. BlackBerry Unlocking FAQ
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ECS
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ECS
Posts: 4
Registered: 07-13-2010
My Carrier: ROGERS

Re: Admin webconsole not loading - page not found error

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07-13-2010 01:09 PM

i did not specify a port so i assume it's the default secure port 443. the web access log contains data all similar to: [13/Jul/2010:00:01:00 -0700] "POST /officescan/cgi/cgiRqOpp.exe HTTP/1.1" 404 1036

(officescan is the TrenMicro Enterprise Anti-Virus!) there are other log files in different folders i cannot point out any specific error in the text ...

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Guru II
Guru II
knottyrope
Posts: 22,215
Registered: 06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Admin webconsole not loading - page not found error

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07-13-2010 01:13 PM

try port 3443

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info. BlackBerry Unlocking FAQ
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ECS
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ECS
Posts: 4
Registered: 07-13-2010
My Carrier: ROGERS

Re: Admin webconsole not loading - page not found error

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07-13-2010 01:25 PM

tried both 443 and 3443, no luck!

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