BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[dharmaraj]

Problem: After enterprise activation, only a week's mails shown on to the device and old emails were got deleted. Before activation there was 30 days mails on device. In setting Days to keep message is 30 days.

In our troubleshooting we have done following steps:

1. After full backup device wiped and restored all data from Backup, at this stage there were all 30 days emails were shown onto the device. After this we have done the enterprise activation, this account was created on BES Express Server. As soon as Enterprise account is activated all emails were got deleted except one weeks email.
2. After full backup done the device wipe and restored data except email messages. After this we have done the enterprise activation. No emails were shown on to device after activation. Then we have restored mail messages from the backup on device. All 30 days emails were shown onto device and after sometime those emails were got deleted except one weeks email.
3. Turned off Reconcile option and restored all mails from backup. At this stage there was all 30 days emails were shown onto device but as soon as we had turned ON the reconcile option all emails were got deleted except one weeks email.

[knottyrope]

KB11632 - How to increase the number of email messages sent to a BlackBerry smartphone during the en...

If using the same PIN upon activation look at this KB, do this anyways for less headaches

KB04713 - Enable message prepopulation for all users on a BlackBerry Enterprise Server

For subfolders you have to enable them first.

KB11434 - No messages are displayed in subfolders following enterprise activation

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and for older ones that wont prepopulate here are some tricks.

In the BlackBerry smartphone user's mailbox, create a subfolder of the Inbox called Recover.
Drag the email messages to be restored to the Recover folder.
On the Home screen of the BlackBerry smartphone, click Messages.
Click Search.
Set the Search Type to Remote.
Set the Service to Desktop.
Set the Folder to Recover.
Press the Menu key and click Search.
While viewing the search results, press the Menu key.
Click Add All.
The message headers for the email messages will be added to the message list on the BlackBerry smartphone.

or

• In the search results, highlight a message.

• Press the key.
  
  
  • To view more available search results, click Get More Results.
  
  
  • To add the message that you highlighted to your message inbox, click Add.
  
  
  • To add all the messages from the search results to your message inbox, click Add All.
  
  
  • To delete the search results, click Delete Search.
  
  
  • To start a new search, click Search by.