BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[benmalcolm]

When i try to load administrator i get page cannot be found.  When I check the BAS-AS error log I get:

0 [main] INFO com.rim.beip.Beip - BEIP Disabled: init

Anyone have any ideas on how I can get into the administrator again?

Thanks.

[knottyrope]

I dont see much on that. i would try to reinstall BAS

[benmalcolm]

Hi, Surely I do not have to reinstall a product to get it to function after an update? 

do you mean uninstalling the Blackberry Server then reinstalling and re configuring with the original version before again putting the latest update on?

Thanks for advice.

[knottyrope]

just reinstall BAS only, not the whole thing

[benmalcolm]

OK I will give it a try.  Do I need to remove it first or just install over the top?

[oliwer]

You cannot remove only BAS if it is the only BAS connected to the BlackBerry Database.
And you do not have to re-configure everything - most stuff is in the database.
Have you made any registry changes?
I would recommend uninstall and then install, but if you want to you can give the install over the top a try

[benmalcolm]

OK uninstall completed and re install of the BAS although, it did not appear as if it was fully removed with the installer.  Regardless I still have page not found error on the server.

In the logs I see this, could this be the culprit and be worth resolving?

(04/21 00:01:00:275):{EJB-Timer-1[target=jboss.j2ee:service=EJB3,jar=100basServerManagementServer.jar,name=TimerManagerBean]} [com.rim.bes.bas.timermanager.TimerManagerLogFileMessageWriterTimerHandler] [INFO] [BBAS-1007] {u=GuestUser, t=41772} Node: NCISBS001.NETWORK.LOCAL This message comes from a system timer and is a marker to ensure the logfile get created every day
(04/21 00:10:05:707):{EJB-Timer-3[target=jboss.j2ee:service=EJB3,jar=100basServerManagementServer.jar,name=TimerManagerBean]} [com.rim.bes.bas.softwareconfigurationmanager.ExternalXMLTimerHandler] [WARN] [BBAS-2038] {unknown} execute - call softwareConfigurationManagerLocal.retrieveExternalXML failed!

[oliwer]

Pretty sure thats not the issue. It cannot connect to RIM to get device.xml and vendor.xml

Can you open the website localy on the BES? Is Windows Firewall running? What is the amount of memory the BAS is consuming and is this stable or does it re-start all the time?