04-21-2010 01:23 PM
MS Small Business Server 2008, BESX 5.0.1, Eschange 2007 SP2.
I get the dreaded [ENV] Failed to read 001e6602 reg value from the BlackBerry MAPI profile.
I followed the steps in KB01018 which lead me to KB19074 which directs you to please contact our Technical Support at 1-877-255-2377 and refer to "ESRQ00002132". However, when I called they said the case number was not valid. So, I used my free support issue and submitted through the account screen yesterday. I have not heard back from them and the account screen does not show that I have an incident pending. And the system will not let me post again.
Anyway, so I found http://support.opt3.com/KB/a47/installing-bes-expr
However, the registry entries that I have in 5.0.1 are not the same as those listed in the instructions.
So the 001e6602 show up in the 13dbb.. folder in BlackBerryServer and BlackBerryServer_MailStoreProfile.
Should I update these????
Thanks in advance for your assistance.
Solved! Go to Solution.
04-21-2010 01:42 PM
So you dont see them when logged into as BESAdmin on teh BES server?
You will need to create them and add in your GC server info.
04-21-2010 02:54 PM
Yes, I am logged on as besadmin on the bes server.
So I should create the entries in the dca... key?
As my image shows I have the "BlackBerryServer" key and "BlackBerryServer_MailStoreProfile" keys.
Should I be concerned that I do not have a "BlackBerry Server Management" key and "server name" key?
Thanks for your help,
04-21-2010 03:27 PM - edited 04-21-2010 03:52 PM
I went ahead and added to both dca... keys and restarted the dispatcher.
So far it is looking good.
Thank you again for your assistance, you are doing great work!!!!
04-21-2010 03:38 PM
Thanks, glad to have helped out.