BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[victorc]

Hi,

MS Small Business Server 2008, BESX 5.0.1, Eschange 2007 SP2.

I get the dreaded [ENV] Failed to read 001e6602 reg value from the BlackBerry MAPI profile.

I followed the steps in KB01018 which lead me to KB19074 which directs you to please contact our Technical Support at 1-877-255-2377 and refer to "ESRQ00002132". However, when I called they said the case number was not valid. So, I used my free support issue and submitted through the account screen yesterday. I have not heard back from them and the account screen does not show that I have an incident pending. And the system will not let me post again.

Anyway, so I found http://support.opt3.com/KB/a47/installing-bes-express-on-sbs-may-not-create-correct.aspx (Thank you knottyrope!)

However, the registry entries that I have in 5.0.1 are not the same as those listed in the instructions.

 So the 001e6602 show up in the 13dbb.. folder in BlackBerryServer and BlackBerryServer_MailStoreProfile.

Should I update these????

Thanks in advance for your assistance.

Victor

 

[knottyrope · Accepted solution]

So you dont see them when logged into as BESAdmin on teh BES server?

You will need to create them and add in your GC server info.

[victorc]

Hi knottyrope,

Yes, I am logged on as besadmin on the bes server.

So I should create the entries in the dca... key?

As my image shows I have the "BlackBerryServer" key and "BlackBerryServer_MailStoreProfile" keys. 

Should I be concerned that I do not have a "BlackBerry Server Management" key and "server name" key?

Thanks for your help,

Victor

[victorc]

I went ahead and added to both dca... keys and restarted the dispatcher.

So far it is looking good.

Thank you again for your assistance, you are doing great work!!!!

Victor

[knottyrope]

Thanks, glad to have helped out.