BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[spaceyme]

New installation of BES-X on SBS 2003 Server.

Installation all went through OK, however cannot administer the BES-X server as IE admin page blank.

Discovered the The BlackBerry Administration Service - Application Server service keeps failing.

It will start and chew up lots of CPU time & memory but then stop after approx. 1 minute, (BAS-AS.exe will disappear from task manager).

Event Viewer says:

The BlackBerry Administration Service - Application Server service terminated unexpectedly.

BBAS-AS logs mention these which may be of note:

[WARN] Problem starting service jboss:service=RIM_BES_BAS_HA_33879984_SBSSVR
org.jgroups.ChannelException: failed to start protocol stack

(03/30 12:39:17:843):{main} [org.jboss.system.ServiceController] [WARN] Problem starting service jboss.cache:service=EJB3EntityTreeCache
org.jgroups.ChannelException: failed to start protocol stack

The logs are huge so I won't post the whole thing.

Any ideas? I'm thinking it's Java related - the installation did install the Java components without issue however..

Tried to log the free incident twice but when submitting it fails right at the end (please RIM..)

[rheide]

Exact same problem here (SBS 2003 as well)

Please post if you find a solution. I will as well.

[rheide]

I got this working by going into the registry and reserving the following ports:

48858, 48857, 48855, 45588, 49955, 45599

Click Start, click Run, type regedit, and then click OK.

Locate and then click the following subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters

Right-click ReservedPorts, and then click Modify.

Paste the following at the bottom

48855-48858
45588-45588
49955-49955
45599-45599

Restart the server

Once you go to the web admin, you will think its not going to work but hang tight, give it a few seconds and you will be surprised!!

[knottyrope]

Thanks for sharing your solution.

[spaceyme]

Well, I just ended up re-installing the entire thing and guess what? it worked..

[knottyrope]

Glad to hear it.

[geekzinc]

Thank you, thank you!

But where did you get those port numbers from?

I've been banging my head against this for 2 days, and this is the first an only time I've seen this answer...

and I am delighted that it works!

[Baresi]

Likewise!!!  It worked for me too.

I can't thank you enough.

[Fal]

You don't need restart the server. It is the DNS Server service competing with the BAS-AS for the ports, so it is enough to reserve the ports in the registry, stop the DNS Server service, stop the BAS-AS, start the DNS service, start the BAS-AS - and it works.

[Alan_Hollis]

Thanks for sharing this. Worked for me too.