BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[RaulRodriguezR]

Hello:

I just recently purchased 2 new Z10, and we are very exited about it.  However, we have a BES 4.1 and I was inquiring about the upgrade path for it.  I researched your web-site, and realized about the possibility to upgrade to BESX for free. That's great!  However, when I attempted to download the file, a bit of website nightmare started.  Please take action on this as it is very frustrating, let alone the fact that it doesn't look very good for BlackBerry.  I'm a fan, so please take me seriously.

I started entering the address, and it complained about me not entering the unit number, when I actually had done so.  The problem is that it was showing me optional addresses for other people in my office building that I presume have purchased your products.  

Furthermore, I tried to find a place to contact your organization about your website, and I didn't find it.  Then when I tried to close the page, it prompted me to fill in a survey, which I thought could let me do the same thing.  However, when I tried that in reported a "404 Error - Page Not Found."  I took screen shots of everything (see attached - Oops I cannot attach anything).  Please contact me by e-mail so that I can forward you the screen captures.

Feel free to call me to get more information about what happened, or if you have any questions,

Regards,

Raul Rodriguez

e-mail: raulrodriguezr@gmail.com

Cell: (613) 818-1956

Work: (613) 236-6114 ext 2222

Access Corporate Technologies

1600 carling Avenue, Suite 620

Ottawa, Ontario K1Z 1G3 Canada

[knottyrope]

Were you downloading via a PC or the Z10?

where were you downloading it from?

post some links so we can test

[RaulRodriguezR]

Here is where  had the problems

It happened when I started filling out the form, and specifically when It asked me to enter the suite number, which I had entered......

I have screen captures I could send you.  Let me know your of an e-mai address I could send them to.

Thank you,

Raul

[RaulRodriguezR]

Hello:

I was downloading from my laptop.  I will give you the address information I was entering in the Contact Information form:

Salutation: Mr.

<removed>

Let me know if you have any other questions, or if you'd like me to send the screen captures..

Regards,

Raul

EDIT: Personal Information such as e-mail, names, addresses are prohibited for your security. Please review User Guidelines  under section "Be careful."

[RaulRodriguezR]

Hello:

additionally, since I already have a BlackBerry ID, it should enable me to use that to register for downloads, instead of having me re-enter all my contact information.

Regards,

Raul

[knottyrope]

i was able to place an order with that link

What OS on laptop and what browser used? Win 7 64 bit with IE 9 64 worked fine.

BES does not use BBID as BBIS is more of a personal account and not a corporate item on the phone.