07-30-2012 09:17 AM
Check your BES version number
1) Go to the Add or Remove Programs Control Panel applet (Start > Run > appwiz.cpl )
2) Locate the reference to "BlackBerry Enterprise Server", select it and then click "Click here for support information.".
3) The publisher listed should be "Research In Motion" and the Version will be the exact version of BES currently installed.
Also you can learn more about the MR level with the bundle number too.
Let us know what you have
07-30-2012 10:43 AM
no service pack installed
you can install SP2
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07-30-2012 03:42 PM
your welcome, glad to have helped out