Below is KB 14666 from Blackberry Research In Motion
The Java Virtual Machine has exited with a code of 0, the service is being stopped
Article ID: KB14666 Type: Support Content Last Modified: 10-08-2010
Affected: BlackBerry® Enterprise Server for IBM® Lotus® Domino®
BlackBerry® Enterprise Server for Microsoft® Exchange
BlackBerry® Enterprise Server for Novell® GroupWise®
Overview The following entry appears in the application log shortly after starting the BlackBerry Administration Service, or when BlackBerry smartphone users try to log in to the BlackBerry Web Desktop Manager:
Source: BAS-AS Event log: The Java Virtual Machine has exited with a code of 0, the service is being stopped.
Cause The BlackBerry Administration Service is unable to connect with the database.
This issue may be caused by one of the following:
1.The TCP/IP protocol is not running.
2.SQL is running on a non-standard port.
Resolution
Cause 1 The TCP/IP protocol is not running.
The resolution depends on which version of Microsoft® SQL Server® is in use. Resolution 1 To turn on TCP/IP protocols using Microsoft SQL Configuration Manager for Microsoft SQL Server 2005, complete the following steps: 1.To open Microsoft SQL Configuration Manager, click Start > Microsoft SQL Server 2005 > Configuration Tools > SQL Server Configuration Manager > SQL Server 2005 Network Configuration.
2.Select the Microsoft SQL Server instance that contains the BlackBerry Configuration Database.
3.For each TCP/IP and named pipes network protocol, double-click the protocol, change the Enabled field to Yes, and click OK.
4.In Windows® Services, right-click each of the Microsoft SQL Services, and then select Restart.
Resolution 2
To turn on TCP/IP protocols for Microsoft SQL Server 2000 or Microsoft SQL Server Desktop Engine (MSDE), complete the following steps:
1.From a command prompt, browse to C:\Program files\Microsoft SQL Server\80\Tools\Bin.
2.Type svrnetcn.exe and press ENTER.
3.Click Named Pipes and TCP/IP Protocols in the list of Disabled Protocols, and then click Enable after choosing each one.
4.Click Apply and then click OK.
5.Close the command prompt window.
6.In Microsoft Windows Services, right-click each of the Microsoft SQL Services, and select Restart. --------------------------------------------------------------------------------
Cause 2 SQL is running on a non-standard port.
The main tasks are:
1.Re-install BlackBerry Administration Service.
2.Find the port number that SQL is running on.
3.Change the port number.
Task 1 - Re-install BlackBerry Administration Service To make sure that the correct port number is selected, complete the following steps: 1.Uninstall the BlackBerry Administration Service. 2.Re-install the BlackBerry Administration Service. When prompted for the database information, make sure that the correct port number is selected.
Task 2 - Find the Microsoft Server SQL port number The resolution depends on which version of Microsoft SQL Server is in use. Resolution 1 To find the Microsoft Server SQL 2005 port number using Microsoft SQL Configuration Manager, complete the following steps: 1.To open Microsoft SQL Configuration Manager, select Start > Microsoft SQL Server 2005 > Configuration Tools > SQL Server Configuration Manager > SQL Server 2005 Network Configuration 2.Select the Microsoft SQL Server instance that contains the BlackBerry Configuration Database. 3.For each TCP/IP, double-click the protocol, go to the IP Address tab and note the TCP port number in Windows Services. 4.Right-click each of the Microsoft SQL Services, and then select Restart. Resolution 2 To find the SQL port number for Microsoft SQL Server 2000 or Microsoft SQL Server Desktop Engine (MSDE), complete the following steps: 1.From a command prompt, browse to C:\Program files\Microsoft SQL Server\80\Tools\Bin. 2.Type svrnetcn.exe and then press ENTER. 3.Click TCP/IP Protocols in the list of enabled Protocols, and click Properties. 4.Note the default port.
Task 3 - Change the port number To change the port number, complete the following steps: 1.On the computer that hosts the BlackBerry Administration Service, at the command prompt, navigate to \Program Files\Research In Motion\BlackBerry Administration Service\bin\ 2.Type basConfig.bat and all of the following parameters: •-cmd database •-file "\Program Files\Research In Motion\BlackBerry Administration Service\jboss\ejb\server\default\deploy\basds.xml " •-driver •-url •-ntlm This example updates the application server configuration file and changes the BlackBerry Configuration Database URL to port number 1433: basConfig.bat -cmd database -file "C:\Program Files\Research In Motion\BlackBerry Administration Service\jboss\ejb\server\default\deploy\bas-ds.xml" -driver com.microsoft.sqlserver.jdbc.SQLServerDriver -url jdbc:sqlserver://localhost:1433;DatabaseName=BESMgmt;integratedSecurity=true -ntlm true 3.To change the native code container configuration file, run basConfig.bat again: \Program Files\Research In Motion\BlackBerry Administration Service\jboss\ejb\server\ncc\deploy\bas-ds.xml Use the same values for the -file parameter and the other parameters that were used when the script was run the first time. This example updates the native code container configuration file: basConfig.bat -cmd database -file "C:\Program Files\Research In Motion\BlackBerry Administration Service\jboss\ejb\server\ncc\deploy\bas-ds.xml" -driver com.microsoft.sqlserver.jdbc.SQLServerDriver -url jdbc:sqlserver://localhost:1433;DatabaseName=BESMgmt;integratedSecurity=true -ntlm true 4.Stop and restart the BlackBerry Administration Service. For more information on the parameters, see the Installation and Administration Guide for the BlackBerry Web Desktop Manager.
