BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[rlocken]

I am running BES Express 5.0.2 on a Windows 2008 R2 server with MS Exchange 2010 and everything was working fine. I recently installed the BES502MR1 update and now I the admin console will not open. I have reinstalled Express 5.0.2 without the 502mr1 update and my problem remains.

The message I get is HTTP Error 404.0 - not found

error code 0x80070002

requested url - https://server name.domain name:3443/webconsole/login

physical path - C:\inetpub\wwwroot\webconsole\login

Has anyone had this problem?

[knottyrope]

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rlocken wrote:

I am running BES Express 5.0.2 on a Windows 2008 R2 server with MS Exchange 2010 and everything was working fine. I recently installed the BES502MR1 update and now I the admin console will not open. I have reinstalled Express 5.0.2 without the 502mr1 update and my problem remains.

The message I get is HTTP Error 404.0 - not found

error code 0x80070002

requested url - https://server name.domain name:3443/webconsole/login

physical path - C:\inetpub\wwwroot\webconsole\login

Has anyone had this problem? YES

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What errors do you have in your BAS AS logs?

Java been updated? Dont update it, it is not needed but check the following

http://www.blackberry.com/btsc/KB14697

Also modify this key, it seems to get the wrong value during an upgrade for some.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-AS\Parameters\JVM Option Number 3

-Xmx1024m
by
-Xmx768m

[rlocken]

This is what I get when I try to open the admin console.

[knottyrope]

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knottyrope wrote:

What errors do you have in your BAS AS logs?

Java been updated? Dont update it, it is not needed but check the following

http://www.blackberry.com/btsc/KB14697

Also modify this key, it seems to get the wrong value during an upgrade for some.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-AS\Parameters\JVM Option Number 3

-Xmx1024m
by
-Xmx768m

---

Did you do any of the above?

[rlocken]

I did not see any errors in the logs and I did the other two suggestions with no luck.

[knottyrope]

have you tried to use IP address instead of FQDN?

[rlocken]

Yes I tried that also. Im thinking my issue is in IIS but Im not sure how the setting should look when it's configured correctly. Is there any documentation anywhere showing how to setup the IIS piece?

[raktas]

Hi,

First, make sure you don't have following Microsoft hot fixes

Hotfix for MS10-021 related to Microsoft KB979683

Hotfix for MS10-047 related to Microsoft KB981852

Hotfix for MS11-011 related to Microsoft KB2393802

Second, hope you haven't updated Java

Third, please post the error message found on the following folder

X:\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\jboss\ejb\bin

File name is BAS-AS_err.txt (or .log)

Let us know if you are seeing an error message in there.

[knottyrope]

I would hope OP has it fixed by now. Please dont necro old posts.

[global_it]

I am having the same problem after finishing the installation. I cannot access the BAS, I get the same HTTP 404 error! Any help?