BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[williamgault]

One of my Blackberry server's with issues is functioning just fine, the users have their emails, contacts, etc. synched up just peachy... except I can no longer administer this location's Blackberry's as the web console isn't available. 

• C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\20120414
•   SERVER1_BBAS-NCC_01_20120414_0002.txt 

Has about 19kb worth of log entries, none of which say error or suggest there's a problem. 

• C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\webserver
•   SERVER1_web_access_log2012-04-14.txt

And other such similar files are all 0 byte files (I assume these normally log accesses). However,

• SERVER1_web_log0.txt

Has a lot of entries since the server was installed, most of them look healthy until: 

Apr 14, 2012 6:21:39 PM org.apache.catalina.startup.Embedded start

INFO: Starting tomcat server
Apr 14, 2012 6:21:40 PM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/6.0.18
Apr 14, 2012 6:21:41 PM org.apache.catalina.startup.ContextConfig defaultWebConfig
INFO: No default web.xml
Apr 14, 2012 6:21:41 PM org.apache.catalina.core.ApplicationContext log
INFO: AdministrationController (Status):init
Apr 14, 2012 6:21:41 PM org.apache.catalina.core.ApplicationContext log
INFO: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\Servers\Instance
Apr 14, 2012 6:21:41 PM org.apache.catalina.startup.ContextConfig defaultWebConfig
INFO: No default web.xml

Poking around more, I check the files in folder: 

• C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\jboss\ejb\bin
•   BAS-NCC_err.log- 0 byte
•   BAS-AS_err.log- has the following error:

[Fatal Error] bas-clustered-cache-service.xml:157:30: XML document structures must start and end within the same entity.
Error encountered while starting server: Existing configuration files seem to be corrupted.
java.lang.RuntimeException: Existing configuration files seem to be corrupted.
at com.rim.bes.bas.system.TransportProtocolConfigurator.configureTransportProtocols(TransportProtocolConfigurator.java:318)
at com.rim.bes.bas.system.BASMain.initialize(BASMain.java:1354)
at com.rim.bes.bas.system.BASMain.main(BASMain.java:1065)
Caused by: org.xml.sax.SAXParseException: XML document structures must start and end within the same entity.
at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)
at javax.xml.parsers.DocumentBuilder.parse(Unknown Source)
at com.rim.bes.bas.system.basprobe.XMLFileEditor.<init>(XMLFileEditor.java:95)
at com.rim.bes.bas.system.basprobe.BASConfigFileTransportProtocolEditor.<init>(BASConfigFileTransportProtocolEditor.java:106)
at com.rim.bes.bas.system.basprobe.ConfigFile.getEditor(ConfigFile.java:248)
at com.rim.bes.bas.system.basprobe.ConfigFile.setToUDPMulticast(ConfigFile.java:276)
at com.rim.bes.bas.system.basprobe.ConfigFile.setAllToUDPMulticast(ConfigFile.java:333)
at com.rim.bes.bas.system.TransportProtocolConfigurator.configureTransportProtocols(TransportProtocolConfigurator.java:242)
... 2 more

I'm assuming this .XML file error is affecting the functionality of my web console. 

Can anyone guide me to help?   

I've read multiple other posts by knottyrope asking about Java version (it's the same since install) and services starting as the appropriate user (they are), and I'm not able to find a solution on my own.

Thanks in advance!

[knottyrope]

restart BAS and then after 5 min, log in and look at the BAS logs again

[williamgault]

I've restarted the server itself, multiple times; this doesn't seem to affect the default XML file error in the logs. After restarting the server, all log entries remain as above. 

To be thorough and follow your directions, I did as you directed (restarting just the service), and it did not have an effect and I receive the same errors as above with an updated time stamp.

[knottyrope]

I found this about the xml file, but not sure about its relavance.

Article ID: KB29264

[williamgault]

This site isn't using DFS and the IP address hasn't changed ,so that is probably unrelated. Furthermore, the suggestion is basically to restart and wait 60 minutes and we've done both of those things. 

It's looking like a reinstall might be necessary, unfortunately... nuts. Everything else is working fine. 

[knottyrope]

did you get further on this?

[williamgault]

Well, getting further requires me to remove the software and reinstall it, since the software somehow corrupted itself; unfortunately since two of the guys that most require the use of BESx are out of the area on training, I'd rather wait until they get back so I can't really move forward unless anyone has any suggestions on how to fix the issue.

I guess this can be considered case closed since there's no official help with fixing Research in Motion's self-disrupting software without paying them.

[knottyrope]

Might be better off applying SP3 as it has many fixes.

SP2 is abut 2 years old now.

[williamgault]

I had some free time today to poke around and I decided to look at the previously reported corrupt file, bas-clustered-cache-service.xml

Basically, this is the end of the file:

<!-- Specific eviction policy configurations. This is LRU -->
<attribute name="EvictionPolicyConfig">
  <config>
    <attribute name="wake

I'm guessing this file isn't supposed to be so... truncated, and requires at least a closing bracket. I evaluated this file on another server and sure enough, this file is missing about 4 kb of data. 

I copied over a working file from a working server and restarted a few services. Now both BAS-AS_err.log and BAS-NCC_err.log are 0 byte with no reported errors so I'm moving forward in resolving this issue. The console is still not working and I'll move further on solving this tomorrow... 

[knottyrope]

why not apply service pack 3? it is free