BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[awmckay]

Hi,

  I have just updated to 5.0.3 MR2 on a Windows 2008 R2 64 Bit and Exchange 2007.  The server has been working with 5.0.2 for a while and I got the management cosole to come up when I initially set it upand added two users.  Now the Admin console will not come up.  I get page cannot be displayed.  I have gone in and changed the JVM Option 3 back to the x768m setting but still no luck.  Any ideas would be great as I have to add a couple new users right away.

Thanks,

   Andrew

[knottyrope]

restart BAS and wait 5 min then try again.

[awmckay]

Restarting the BAS and the restarting the server did nothing. Still get that the page cannot be displayed.

[knottyrope]

We need some info, do you have any errors in your BES logs?

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Common BAS issues.

KB18267 The username, password, or domain is not correct logging to BAS

KB18186 Unable to log on to BAS when running a mixed domain environment

KB17950 The username, password, or domain is not correct

See also, they might not all pertain to you but they might.

LDAP setup issues
http://www.blackberry.com/btsc/KB18197

Have a zero in your IP address?
BlackBerry Messaging Agent log shows "Failed to read 001e6602 reg value from the BlackBerry MAPI profile"
Also messaging agent failed to start error code 5305
http://www.blackberry.com/btsc/KB19074

Do you have both 001e6602 registry entries listed in this KB while logged in as the BESAdmin service account?
http://support.opt3.com/KB/a47/installing-bes-express-on-sbs-may-not-create-correct.aspx

[awmckay]

I have tried everything with those links with no success here is the error log from the weblogs

an 12, 2012 11:40:19 AM org.apache.catalina.startup.Embedded start
INFO: Starting tomcat server
Jan 12, 2012 11:40:20 AM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/6.0.18
Jan 12, 2012 11:40:30 AM org.apache.catalina.realm.JDBCRealm start
SEVERE: Exception opening database connection
com.microsoft.sqlserver.jdbc.SQLServerException: The connection to the named instance  has failed. Error: java.net.SocketTimeoutException: Receive timed out.
    at com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDriverError(Unknown Source)
    at com.microsoft.sqlserver.jdbc.SQLServerConnection.getInstancePort(Unknown Source)
    at com.microsoft.sqlserver.jdbc.SQLServerConnection.connect(Unknown Source)
    at com.microsoft.sqlserver.jdbc.SQLServerDriver.connect(Unknown Source)
    at org.apache.catalina.realm.JDBCRealm.open(JDBCRealm.java:701)
    at org.apache.catalina.realm.JDBCRealm.start(JDBCRealm.java:769)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1037)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
    at org.apache.catalina.startup.Embedded.start(Embedded.java:825)
    at net.rim.application.ipproxyservice.TomcatThread.startTomcat(Unknown Source)
    at net.rim.application.ipproxyservice.TomcatThread.run(Unknown Source)
Jan 12, 2012 11:40:31 AM org.apache.catalina.startup.ContextConfig defaultWebConfig
INFO: No default web.xml
Jan 12, 2012 11:40:31 AM org.apache.catalina.core.ApplicationContext log
INFO: AdministrationController (Status):init
Jan 12, 2012 11:40:31 AM org.apache.catalina.core.ApplicationContext log
INFO: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\MDS\Servers\Instance
Jan 12, 2012 11:40:32 AM org.apache.catalina.startup.ContextConfig defaultWebConfig
INFO: No default web.xml

[awmckay · Accepted solution]

Found the solution for this finally.  Windows updates disabled the SQL Server Browser service.  As soon as I started that and restarted the BAS services everything started working again.

[knottyrope]

thats a terrible update to have, thats for sharing your solution with us