BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[cduchene]

Hello,

I'm having some problems with my BESX :

- in https://besc.webapps.blackberry.com/besc/dashboard/ , my server is displayed not connected

- i can't access to administration service, nor web desktop manager, pages

Informations about my installation :

- BESX 5.0.3

- I've followed all the steps given in the blackberry site tutorial

- I've got an Exchange 2010 (SBS 2011) and BESX is installed on another server

- I've change JVM Option Number 3 value to -Xmx768m

- My BAS-AS and BAS-NCC still take only 15Mo Memory

- I already troubleshooted 3101 opening and verified fr.srp.blackberry.com response (all succeeded)

As it's my first installation, i really don't know what could be the source(s) of the problems and how to solve it.

Thank you for your help

[unleashurself]

Hi Cduchene,

Welcome to the Community & Thanks for your Post..!!

Please check, Blackberry adminstrator service on server

Click on start > run > type servcies.msc > press enter, if Blackberry administrator service is stop, please make it to run and check.

[cduchene]

The service is already running, i've already restarted it a few times with no changes.

All blackberry services are running under "besadmin" account

[unleashurself]

Thanks for your Post..!!

What error you got on page, when you try to access it using browser.

[cduchene]

In French : Internet Explorer ne peut pas afficher cette page Web

"Internet Explorer cannot display this webpage"

[knottyrope]

We need some info, do you have any errors in your BAS AS BES logs?

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

[cduchene]

The problem is : all BAS AS log files (SERVEURNAME_ASMN_DATE) are empty

All 0 Ko

[knottyrope]

have you tried to reinstall BAS?

[littlerichie29]

I have the same issue with every version since upgrading from 5.0.2.  I just updated to service pack 4 with no change, get page cannot be displayed when accessng the web console.  how would i re-install just BAS?

I have exhausted all the options i could find so far, and am considering calling RIM soon. 

Thanks

[cduchene · Accepted solution]

My problem is now solved :

Firewall was active on BES server and appeared not connected on BES website.

Once unactivated everything went normal.

Thanks for everyone's help.