BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[bender_1]

Hi Forum,

yesterday I updated our BESX 5.3 to 5.4. Now I have several problems:
- Web console (https) is unreachable
- Web console (http) login doesn't work => certificate!?
- All mailboxes are down

Is there a possibility to roll the update back?

Thanks for your help

[knottyrope]

did you install it while logged in as BESAdmin?

start with looking at MAGT log

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

[bender_1]

No, I was logged in as a normal domain administrator. But I already restored the server from my last backup. The only reason for this update was that I wanted to use shared folders on our bbs.(I was able to activate it under server and it didn*t apear in the user menu).  But now it works and I don*t know why.

[knottyrope]

you cant install it as a domain admin as the permissions in AD will break BES from working with exchange.

What is the BESAdmin service account?
http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Solution/What-is-the-BESAdmin-service-a...

if running now on SP3 then you can apply SP4 with the BESAdmin service account