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BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

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alexas
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alexas
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Registered: 04-20-2009
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BPS Install crashes without any warning/error's.

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04-20-2009 05:09 AM

Right so I'm trying to install BPS v4.1.4b on a Windows 2003 Standard to work along side our Exchange 2007 install. It can detect the relevent CDO/MAPI file's as I can see this breifly when the setup does the prerequisites checks.

 

The problem I have is that without warning the setup just closes itself. It constantly does this shortly after going to the page after accepting the two EULA's and before you can click "Next" on the prerequisites page. The only clue I have is this error in the Application log on the relevent servers.

 

Faulting application Setup.exe, version 4.1.4.19, faulting module Setup.exe, version 4.1.4.19, fault address 0x000c096a.

 

I have tried this install on 3 diffrent servers all with the same result.

 

Anyone have any ideas? I know there's one relevent post here but it doesn't give any helpful answers.

 

On a side note, has anyone used the 1 free support incident that you get with BPS? If I can't fix this I may look into that...

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Guru II
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knottyrope
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Re: BPS Install crashes without any warning/error's.

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04-20-2009 10:14 AM

You could have a corrupt install package, have seen it a few times.

 

Try downloading it again.

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BESAdmin's, please make a signature with your BES environment info. BlackBerry Unlocking FAQ
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alexas
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alexas
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Re: BPS Install crashes without any warning/error's.

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04-20-2009 10:16 AM

Sorry, I should have said that when I have attempted the install I have redownloaded it each time to each server I have tried (and they are on 2 diffrent upstreams so it's unlikely as well as being done on diffrent days).

 

Thanks for the suggestion though.

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Guru II
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knottyrope
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Re: BPS Install crashes without any warning/error's.

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04-20-2009 10:33 AM

You are installing it under the BESAdmin account?

It does have local administrator rights?

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alexas
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alexas
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Re: BPS Install crashes without any warning/error's.

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04-20-2009 10:39 AM

Yes to both :smileyhappy:
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alexas
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alexas
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Re: BPS Install crashes without any warning/error's.

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04-23-2009 11:42 AM

Solved... sort of. RIM Support made me install BES instead which worked fine... they nor me were able to work out what was going on.

 

Thanks for the replys

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francoisdek
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francoisdek
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Re: BPS Install crashes without any warning/error's.

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11-19-2009 02:46 AM

Problem persists!

I have an BESADMIN domain and local account on the Windows Server 2003 - setup of BES crashes.

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Guru II
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knottyrope
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Re: BPS Install crashes without any warning/error's.

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11-19-2009 09:57 AM

Are there any errors in the logs?

 

Open the BlackBerry Server Configuration application in the start menu and you should see a logging tab. It'll point you to where the logs are kept.

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info. BlackBerry Unlocking FAQ
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