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BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

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animatco
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animatco
Posts: 3
Registered: ‎06-18-2009
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Blackberry 8320 trying to activate problem

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‎06-18-2009 06:10 PM

I have a remote user, whose BB 8320 is asking for am Activation Server address. I looked thru the forms and the KB and the only two suggestion are use the servers SMTP address or leave blank neither have worked. The user wiped the blackberry before trying to activate. The phone was using BIS prior to today, she had t-mobile change her to their Corp/BES plan.

 

Help please.....

 

I am going to cross post in the 8300 phone forum.. Sorry

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AndyDufresne
Posts: 2,745
Registered: ‎04-01-2008

Re: Blackberry 8320 trying to activate problem

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‎06-18-2009 07:34 PM

leave the activation server blank ... it is for Wi-Fi activations only.  You would put in the IP address of the BlackBerry Router in here if that was the case.
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animatco
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animatco
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Re: Blackberry 8320 trying to activate problem

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‎06-19-2009 03:57 PM

We ended up have to do another wipe of the BB and a reset on the server to get it working. The problem appears to have been due to the amount of time it took for her to be switched from BIS to BES at her carrier.

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